Kaleida Health · 8 hours ago
Senior Human Resources Service Center Specialist
Buffalo, NY
Full-time
Hybrid
Mid, Senior Level
$62K/yr - $85K/yr
5+ years expKaleida Health is committed to advancing the health of the community and is seeking a Senior Human Resources Service Center Specialist. This role is responsible for providing Tier 1 customer service support and enhancing the employee experience while managing the HRSC operations and service delivery.
FitnessHealth CareNon ProfitSports
Responsibilities
Provide Tier 1 customer service support to employees and leaders related to Payroll, Benefits, Integrated Absence, Employee Health and Safety, Talent Acquisition, Compensation, Data Management, HRIS and Learning and Performance
Serve as the 'front Door' to enhance the employee experience with navigating Employee Self Service resources, connecting with external service providers, understanding HR Policies and Procedures, and providing general assistance with basic day-to-day employee HR needs
Responsible for development and growth of HRSC operations and service delivery including building and managing the support team
Ensure exceptional service delivery of Tier 0 and Tier 1 customer service within a complex organizational structure
Balance strategic thinking with day-to-day execution, including motivating a team, driving service improvement, and collaborating cross-functionally amongst all COEs to identify opportunities and resolve issues that meet and exceed customer expectations
Qualification
Required
Bachelor's degree in human resources, business, or related field required
5 years of experience in a customer facing and service related role required
5 years of experience in supervisory capacity required
Use of HR technology including but not limited to HCM system, Microsoft Word and Excel proficiency, use of email, telephone and intranet required
Customer service driven, good written and oral communication skills, interpersonal and conflict management skills required
Must be organized and able to multi-task required
Must be able to work a non-traditional schedule to accommodate multiple shifts. Example 7 am - 4 pm or 11 am - 7 pm required
Preferred
3 years of experience in Human Resources related field preferred
Company
Kaleida Health
Kaleida Health is a hospital and physician network in Western New York.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$26.16MKey Investors
Exact SciencesNew York StateVital Access Provider
2023-12-07Grant
2023-05-17Grant
2023-02-15Grant· $1.16M
Leadership Team
Don Boyd
President and CEO
Matt Drake
Executive Vice President, Strategy & Partnerships
Recent News
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