Contour Aviation · 3 hours ago
Crew Chief - Charlotte Douglas International Airport
Contour CLT - Charlotte, NC 28208
Full-time
Onsite
New Grad, Entry Level
$20.25/hr - $25.25/hr
0+ years expContour is a long-established aviation services company with a diverse range of capabilities. The Crew Chief is an entry level management position responsible for delivering exceptional customer service and performing various functions at local or regional airports.
Air TransportationSales
No H1B
Responsibilities
Oversee daily station operations to ensure compliance and safety
Assist with staffing schedules, vacation coverage, and outage planning
Serve as liaison between station operations and management (emails, shift summaries, IROPS communication, etc.)
Maintain training records (classroom, OJT, recurrent)
Participate in airport operations meetings and planning sessions
Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience
Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests
Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations
Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs
Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries
Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service
Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements
Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency
Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies
Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner
Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft
Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues
Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program
Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo
Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking
Assist in ramp set-up and ensure proper storage of equipment and baggage
Perform additional duties as assigned by station leadership or Company management
Qualification
Required
Must be at least 18 years of age
Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions
Possess a valid driver's license with a good driving record
Ability to read, write, speak, and understand English fluently
Ability to type a minimum of 30 words per minute
Possess polished and professional interpersonal skills with a positive, customer-focused attitude
Strong leadership, organizational, and time management skills
Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism
Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment
Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail
Self-motivated with the ability to motivate others
Ability to work independently and collaboratively as part of a team-oriented environment
Excellent written and verbal communication skills, delivered with professionalism and tact
Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing
Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA
Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate
Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements
Preferred
A minimum of nine (9) months of prior airline or aviation industry experience is preferred
High school diploma or GED certification preferred
Proficiency in Spanish is a plus but not required
Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required
Benefits
Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
Eligibility begins the first day of the month following your hire date.
The Company offers a matching contribution up to 6% of your eligible compensation.
Accrual of up to 56 hours of paid sick leave per year.
Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Eligible to receive vacation hours on January 1st following your hire date.
These hours will be vested and available for use in accordance with Company policies.
NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
Eligible for various types of leave, including: Medical Leave, Non-Medical Family Care Leave, Maternity and Paternity Leave, Personal Leave.
Company
Contour Aviation
Contour is an aviation charter company that provides ground support, in-house maintenance, aircraft sales, and infrastructure development.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2024-12-19
Company data provided by crunchbase