Safeway · 5 hours ago
Front End Manager-Ellicott City
Ellicott City, MD
Full-time
Onsite
Mid LevelSafeway is part of Albertsons Companies, where they prioritize innovation and customer service. The Front End Manager will lead the front end team, ensuring excellent customer service, managing staff schedules, and overseeing daily cash and payroll reports to support store operations.
E-CommerceFood and BeverageGroceryHealth CareInternetRetailShopping
Responsibilities
Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Company’s philosophy of personalized service
Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as necessary
Directs and supervises frontend activities including: monitoring customer traffic and service level, coordinates and implements frontend and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensure frontend is operational and that it projects a positive image
Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies
Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director
Responsible for achievement of budget goals for labor, cash variation, check expense and supplies
Responsible for cost and quality control and maintaining a constant awareness of customer and employee safety
Enforces dress and grooming standards for all employees
Responsible for compliance to company policies, procedures and applications in the Front End
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity
Other necessary and required duties as directed or required
Qualification
Required
Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure
Ability to deal with the public and project a positive image
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs
Ability to stand or walk for long periods of time. Ability to move quickly
Ability to operate and troubleshoot PCs and check stand equipment such as printers, scales, public announcement equipment, scanners, and cash registers
Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling
Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions
A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures
Ability to present a positive image to the public
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties
Knowledge of basic mathematics and weights and measures
Benefits
Competitive wages paid weekly
Associate discounts
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
Leaders invested in your training, career growth and development
An inclusive work environment with talented colleagues who reflect the communities we serve
Company
Safeway
Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
Founded in 1915
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
Company data provided by crunchbase