Ampcus Inc · 4 weeks ago
Ombudsman Specialist
Washington, DC
Full-time
Onsite
Entry Level
$30/hr - $33.77/hr
2+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking an Ombudsman Specialist to advocate for Client Members by providing a high-touch consumer experience and responding to complex inquiries. The role involves analyzing data to enhance consumer experiences and collaborating with various teams to identify and resolve consumer pain points.
Data ManagementInformation Technology
Responsibilities
Facilitate Ombudsman service through Client Services providers by ensuring the resolution of escalated issues and complaints affecting products and services branded by Client. Maintain A rating with the Better Business Bureau
Collect consumers expressed insights regarding their wants, needs, and perceptions about Client and Client branded products and services through the Voice of the Consumer (VoC) program and provides input to/for process improvements
Maintain an in-depth knowledge of Client’s product and service offerings while staying abreast of current industry trends within the health, financial and lifestyle industries. Manage and update Knowledge Management system used for the Member Relations Team via the SharePoint site
Work collaboratively with Account Development Managers and Product Managers to identify consumer pain points through tracking and reporting. Share information learned through Voice of the Consumer with all internal and external stakeholders throughout the Client Organization and use this analysis to deliver an improved consumer experience
Qualification
Required
Completion of an associate's degree and experience in a dedicated customer service/communications environment or equivalent combination of minimum two years specialized training/experience
Effective verbal and written communication skills are a must
Ability to navigate multiple tasks simultaneously
Strong problem-solving, analytical, and decision-making skills
Must be capable of working autonomously and within a team environment
In-office/open office environment with the ability to work effectively surrounded by moderate noise
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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