CompuGroup Medical SE & Co. KGaA · 10 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expCompuGroup Medical is on a mission to build ground-breaking solutions for digital healthcare. They are seeking a Customer Success Manager to maximize customer engagement and retention while serving as a trusted advisor for Revenue Cycle Management customers.
Electronic Health Record (EHR)Health CareInformation TechnologyMedicalMedical DeviceSoftwareWellness
Responsibilities
Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share
Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership
Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed
Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations
Perform and/or facilitate periodic billing audits for assigned customers
Manage, monitor, and drive improvements in all KPI’s and the revenue cycle for multiple RCM customers
Qualification
Required
Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required
A proven record as a strategic account manager/consultant with demonstrated success in customer growth and retention
Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations
Excellent communication and customer care skills – written and verbal. Diplomacy, tact, and poise under pressure
Solid business development, leadership, administrative and organizational skills - accuracy, attention to detail, ability to multitask and prioritize
Computer skills required using Microsoft Outlook, Word, PowerPoint and Excel
Benefits
Medical
Dental and Vision
401k with employer matching
Personal Time Off to promote work life balance
Modern workplaces
Flexible working hours
Hybrid work options
Company
CompuGroup Medical SE & Co. KGaA
CompuGroup Medical is one of the leading e-health companies in the world.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$202.59MKey Investors
European Investment Bank
2022-07-26Debt Financing· $202.59M
2003-04-08Private Equity
Recent News
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