Andaz · 12 hours ago
VIP Lead Coordinator
Wailea, HI
Full-time
Onsite
Mid, Senior Level
$32.05/hr - $32.05/hr
2+ years expAndaz Maui at Wailea is a luxury resort situated on Maui’s premier southwestern coastline. The VIP Lead Coordinator serves as the primary point of contact for guests booked in premium accommodations, ensuring an enhanced guest experience through effective coordination and communication across various services.
Hospitality
Responsibilities
Serve as the lead point of contact for premier Villa guests and Owners, managing daily pre-arrival workflows and all ongoing follow-ups
Independently handle guest recoveries and service challenges, ensuring timely and appropriate resolutions
Coordinate and organize pre-arrival details for Spa, Dining, Excursions, and special guest requests
Maintain oversight of arrival and departure schedules to ensure accurate timing and readiness
Lead annual vendor pricing updates and assist with rate changes to ensure all Villa collateral remains current and accurately charged
Maintain professional communication with Villa Owners and serve as a primary operational support for the VIP Manager and Reservations Manager once guests are on-site
Oversee the team’s daily progress, ensuring all coordinators complete their assigned portions of the checklist on time
Monitor all guest-facing communication and villa setups to ensure enhanced experience standards are consistently met
Collaborate cross-functionally with all departments to ensure seamless service delivery for VIP guests
Qualification
Required
Minimum 2 years of experience in luxury hospitality or high-level coordination
Proven ability to manage and multitask across Concierge, Spa, Excursions, and Food & Beverage requests
Strong proficiency in Excel and property management systems
Exceptional written and verbal communication skills
Demonstrated 'lead by example' leadership style with the ability to coach and support other coordinators
Excellent problem-solving skills with confidence in independent decision-making
High attention to detail, particularly in white-glove luxury accommodation preparation
Ability to maintain confidentiality and foster trusted relationships with high-profile guests and Villa Owners
Strong organizational skills with the ability to manage complex service expectations
Technologically proficient with Microsoft Office, CRM systems, and property management software (e.g., Opera)
Flexible availability, including weekends, holidays, and peak travel seasons
Valid driver's license required
Preferred
Previous Front Office, Concierge, or Guest Relations experience preferred
Benefits
Medical, Dental, Vision, and other additional Health Benefits
401K Retirement Savings Plan with company match
Employee Stock Purchase Plan
Paid Time Off upon hire and 7 Observed Holidays
Discounted Hyatt rooms upon hire and up to 12 complimentary rooms at any participating Hyatt location after 90 days of employment
Company
Andaz
A collection of hotels and resorts where global travel is inspired by local culture. Part of The Lifestyle Group, Hyatt.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase