Aston Carter · 8 hours ago
Customer Service Agent
New Berlin, WI
Contract
Onsite
Mid Level
$21/hr - $23/hr
3+ years expAston Carter is a company that provides corporate talent solutions to clients globally. They are seeking a Customer Service Agent to support customers and internal teams, ensuring customer satisfaction through effective order processing and communication.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
Process customer orders, changes, returns, and credits accurately and efficiently
Coordinate with production, scheduling, shipping, sales, and quality teams to resolve customer issues
Communicate order status, lead times, delays, and delivery updates to customers
Address and resolve customer concerns while maintaining a high level of professionalism
Maintain accurate customer records, order details, and documentation in ERP/CRM systems
Support continuous improvement initiatives related to customer experience and internal processes
Qualification
Required
3+ years of experience in a customer service role
Strong communication and problem‑solving skills
Experience working with ERP or CRM systems
Proficiency in Microsoft Office (Outlook, Excel, Word)
Ability to manage multiple priorities in a fast‑paced environment
Strong attention to detail and organizational skills
Preferred
Customer service experience in a manufacturing, industrial, or distribution environment
Experience supporting B2B customers
Familiarity with order‑to‑cash or supply chain processes
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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