Scalence L.L.C. · 14 hours ago
Computer Support Associate
Johnston, IA
Full-time
Onsite
Entry Level
1+ years expScalence L.L.C. is seeking a Computer Support Associate to provide basic day-to-day operational support for a computing environment. The role involves hardware and software troubleshooting, managing desktop hardware, and ensuring customer satisfaction while collaborating with team members.
Information Technology & Services
Responsibilities
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre-established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets
Qualification
Required
Must be able to lift 25-30 lbs to move equipment around
Focus on break fix for hardware/software and ensuring customer satisfaction
Working and collaborating in a team environment to solve problems and work on projects
Good communication and ability/desire to learn
1 year min of relevant experience
Provides basic day-to-day operational support for a computing environment
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix
Documents recording and/or distributing information
Responsible for effective e-mail communications and ability to create and maintain basic documents/records
Responsible for recognizing problems with the processes/operations supported
Maintains equipment, supplies, data supporting processes or operations
Applies some technical knowledge in the support of processes or operations
Preferred
Education Preferred: no but relevant experience is
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase