Profectus · 8 hours ago
IT Support Specialist
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $80K/yr
4+ years expProfectus is a global organization in the animal health sector, delivering science-based solutions that support veterinarians, livestock producers, and pet owners worldwide. The IT Support Specialist provides Tier 1–3 technical support for North America operations, including office, warehouse, manufacturing, R&D, and remote Sales teams across the U.S. and Canada.
AdviceBusiness DevelopmentConsultingHuman Resources
Responsibilities
Provide Tier 1–3 support for desktops, laptops, tablets, mobile devices, printers, scanners, warehouse devices, and conference room technology
Configure and support Android and iOS devices, MFA, corporate email, VPN access, and device security compliance
Troubleshoot Windows OS, VPN connectivity, Wi-Fi, printing, performance, and application issues
Support Google Workspace applications (Gmail, Drive, Docs, Sheets, Groups; limited administrative functions)
Maintain endpoint security and antivirus compliance
Support Sales and Field teams across the U.S. and Canada
Partner with global IT teams supporting: Network infrastructure, Security controls, Identity and access management
Support Veeam backup and restore requests and basic Nutanix system interactions
Collaborate with QA, R&D, Manufacturing, and Supply Chain teams to support regulated (GxP) environments
Assist with IT procurement, hardware requests, and equipment lifecycle management
Apply working knowledge of: Google Workspace, AWS fundamentals, Cloud technologies, AI tools (e.g., Gemini) for troubleshooting and documentation
Image and deploy systems using KACE
Recommend small automation and efficiency improvements using AI-assisted workflows
Follow support processes aligned with GxP, CSV, ITIL, and FDA requirements
Use EasyVista for ticketing, documentation, and asset management
Maintain accurate records for users, devices, and software
Support audit readiness and ensure traceability of regulated IT activities
Enhance documentation, user guides, FAQs, and self-service resources
Identify recurring issues and recommend corrective actions
Support lifecycle management of IT hardware and accessories
Qualification
Required
4–8 years of IT support experience
Hands-on experience with Google Workspace
Hands-on experience with AWS fundamentals and cloud platforms
Hands-on experience with AI tools (e.g., Gemini)
Hands-on experience with SSO, MFA, Okta
Hands-on experience with endpoint protection and antivirus tools
Hands-on experience with Veeam
Hands-on experience with Nutanix
Hands-on experience with Nextiva telephony
Hands-on experience with KACE imaging
Hands-on experience with ticketing systems (e.g., EasyVista)
Experience supporting remote users across the U.S. and Canada
Strong customer service and communication skills
Effective documentation and follow-through
Ability to work independently and escalate issues when appropriate
Familiarity with GxP, CSV, ITIL, and FDA expectations in regulated environments
Bachelor's degree required (Information Systems, Computer Science, Engineering, or related field)
Preferred
Experience supporting IT systems in pharmaceutical, biotech, or manufacturing environments
Exposure to R&D, warehouse, and production support scenarios
Advanced degree preferred
Company
Profectus
Profectus offers executive search and business consulting, specializing in finance, accounting, and operations teams.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Gilbert Alba
Senior Managing Partner
Company data provided by crunchbase