CJ OLIVE YOUNG USA · 10 hours ago
Sr. Advisor (Westfield Century City)
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$24/hr - $34/hr
2+ years expCJ OLIVE YOUNG USA is bringing South Korea’s No.1 Beauty and Lifestyle retailer to the U.S. market. As a Senior Advisor, you will lead by example, inspiring customers and building a team to deliver OLIVE YOUNG’s brand while managing daily operations and driving sales performance.
Retail
Hiring Manager
Joshua (Yoonkee) Kim, SPHR
Responsibilities
Drive sales and support the team by coaching on daily selling behaviors, assisting with promotions, executing LSM (store self-promotion), and omnichannel initiatives while providing real-time feedback and leadership presence
Support sales operational KPIs by tracking performance trends, sales and profit targets, identifying risks and opportunities while partnering with the ASM and Store Manager to drive business results
Support end-to-end inventory operations, including automatic replenishment reviews, order accuracy checks, tester management, resolution of misdeliveries and damaged goods, and maintaining accurate stock flow and organized stockroom standards
Support daily inventory operations, including out-of-stock response, clearance execution, product disposal, short-dated and stagnant inventory control, and investigating inventory discrepancies
Engage customers in sales consultations, payment and packaging, exchanges and returns, omnichannel service assistance, and handling customer inquiries and escalations as needed
Ensure consistent standards across merchandising, cleanliness, signage, tester hygiene, and the delivery of in-store services and events (including skin and scalp scan services)
Serve as a keyholder and manager on duty in support of Exempt Leadership, ensuring store opening and closing procedures, POS operations, and cash handling controls are executed in accordance with company standards
Manage cash handling processes, including opening and closing cash tasks, organizing deposits, maintaining adequate change, initiating safe deposits when required, and conducting investigations into cash variances or losses, escalating findings appropriately
Support store safety and facilities compliance by conducting inspections, reporting system or facility issues, following emergency response procedures, and adhering to company policies, safety standards, and loss prevention practices
Support store leadership through on-the-job training, performance feedback, recognition, and skills development, while supporting required training completion and communication with leadership
Supervise and support Advisors and Crew, ensuring alignment with daily priorities and company standards
Support with employee relations matters professionally and confidentially, by partnering with Exempt leadership to escalate concerns in a timely manner
Support onboarding and continuous development of new and existing team members
Perform additional duties as needed to support store operations and performance
Qualification
Required
2+ years of retail, beauty, or customer-facing experience, including leadership or supervisory responsibilities
Availability to work a flexible schedule, including days, evenings, weekends, and holidays as needed
Strong sense of ownership with the ability to stay self-directed, results-oriented, and effective both independently and as part of a team
Demonstrated leadership capability with the ability to coach, motivate, and support team development
Proven track record of contributing to sales performance and delivering exceptional customer service
Excellent communication, problem-solving, and organizational skills
Comfortable using technology such as POS systems, scheduling tools, and tablets to support store operations and reporting
Preferred
License in Cosmetology and/or Esthetician
Bilingual in Korean and/or Spanish
Benefits
401(k) with Company Match
Paid Time Off
Paid Sick Leave
Employee Discount Program
Comprehensive Health/Dental/Vision Insurance
And more.
Company
CJ OLIVE YOUNG USA
Established in 1999, CJ OLIVE YOUNG is South Korea's leading beauty and health retailer.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase