Aston Carter · 21 hours ago
Sales Service Representative
Lithia, FL
Contract
Hybrid
Mid, Senior Level, Lead/Staff
$27.59/hr - $27.59/hr
8+ years expAston Carter provides corporate talent solutions and is seeking a Sales Service Representative to ensure customer satisfaction by managing post-sales interactions. The role involves serving as a customer advocate, resolving issues, and managing the order-to-cash process for assigned customers.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Serve as a customer advocate, ensuring customer requirements are met
Resolve customer issues, including pricing, transactions, complaints, orders, and shipments
Address complaints at authorized levels and document when a complaint is considered resolved
Manage the entire order-to-cash process for assigned customers
Manage inside sales for the transactional segment of customers at list/approved prices
Qualification
Required
Proficiency in using Salesforce CRM and SAP ERP systems
Strong customer service skills
Business acumen in commercial and supply chain processes
Aptitude for digital and technology troubleshooting
Experience in a customer-facing sales service support role in Supply Chain, Manufacturing, Product Management, or Logistics
High School Diploma or GED with eight years of relevant experience
Demonstrated proficiency with Microsoft Suite, including MS Word, MS Excel, MS PowerPoint, and MS Outlook
Excellent communication and presentation skills
Organizational skills and attention to detail
Preferred
Bachelor's degree with five years of relevant experience
Experience with SAP, Salesforce, Business Objects (BOBJ), and Visio
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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