Anduril Industries · 4 hours ago
Customer Support Associate
Costa Mesa, California, United States
Full-time
Onsite
New Grad, Entry Level
$68K/yr - $98K/yrAnduril Industries is a defense technology company focused on transforming military capabilities with advanced technology. They are seeking a Customer Support Associate to provide technical support and account management for their customers and fielded assets, ensuring operational success through effective communication and problem-solving.
AerospaceArtificial Intelligence (AI)GovernmentMilitaryNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide world-class account level and technical support to Anduril’s customers and hardware/software products
Handle ticket flow and initial triaging through the Service Desk management system
Support customers in real-time over multiple communication platforms like phone, messaging, and email
Identify organizational gaps and problems through an intimate, tactical-level understanding of the team’s operations, then build consensus and resources to solve these gaps
Weaponize the large amounts of data collected to create insights that drive business decisions
Execute ad hoc projects with internal and cross-functional teams to support critical operational and financial decision making
Propose process and product improvements based on customer feedback and available metrics/analytics
Qualification
Required
Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Extremely detail oriented with excellent customer service
Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
Eligible to obtain and maintain an active U.S. Secret security clearance
Preferred
Experience with ticketing systems and managing a ticket queue
Experience supporting complex hardware systems, networks, and related technologies
Experience with on-call support operations and working in limited risk tolerance production environments
Familiarity with US military, hardware, software interfaces, and product operations are all pluses
Government agency experience preferred
Benefits
Comprehensive medical, dental, and vision plans at little to no cost to you.
We cover full cost of medical insurance premiums for you and your dependents.
We offer an annual contribution toward your private health insurance for you and your dependents.
Anduril covers life and disability insurance for all employees.
Highly competitive PTO plans with a holiday hiatus in December.
Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.
Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.
Access free mental health resources 24/7, including therapy and life coaching.
Additional work-life services, such as legal and financial support, are also available.
Annual reimbursement for professional development
Company-funded commuter benefits based on your region.
Available depending on role eligibility.
Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.
Pension plan with employer match.
Superannuation plan.
Company
Anduril Industries
Anduril Industries is a defense product company that builds technology for military agencies and border surveillance.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$6.25BKey Investors
AlphaTON Capital Corp.Founders FundU.S. Department of Defense
2025-12-16Corporate Round· $30M
2025-06-05Series G· $2.5B
2025-01-07Grant· $14.3M
Leadership Team
Brian Schimpf
Co-Founder and CEO
Joseph Chen
Co-founder
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-24
Company data provided by crunchbase