HR Orb Consultancy LLC · 12 hours ago
Operations Coordinator
Los Angeles, CA
Full-time
Onsite
New Grad, Entry LevelHR Orb Consultancy LLC is representing a leading global aerospace logistics company recognized for its excellence in the industry. The Operations Coordinator will manage Import/Export shipments, ensuring compliance and delivering outstanding customer service throughout the process.
Human Resources
Responsibilities
Work within the Export & Import Operations team, to complete shipments from start to finish always ensuring excellent customer service
Update comments and actions within the Company system to allow understanding of workflow and handling of shipment specifics without the requirement to locate individual file
Delete any unnecessary emails, to ensure efficiency and Best in Class service
Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers' instructions
Liaise and negotiate with the suppliers to ensure their costs are being provided at the time of booking
Manage all necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import activities
Provide ‘collection / delivery notes’ and / or notification ‘in writing’ of all relevant collection / delivery instructions
Ensure Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP and are completed to a high standard
Liaise with Warehouse and Transport Team for reliable distribution for imports / exports
Arrange direct drives as per customer requests
Arrange On Board Couriers when necessary
Ensure that any customer service failures, billing issues, other issues and / or errors are reported without delay to the Station Manager and Head of Operations US
Manage up to 800 shipments, ensuring a proactive, efficient and compliant customer experience, including responding to and resolving queries and providing timely shipment updates
Complete AES filings accurately and timely
Coordinate pick-ups and deliveries with relevant transport providers
Plan and execute routing of shipments
Create AWB from A-Z, managing the full AWB lifecycle
Manage customer specific inboxes and other correspondence, managing a high volume of shipment requests and responding to customer emails and calls in a timely manner and to agreed company's standards
Handle AOG (Aircraft on Ground), routine, and critical shipments with priority and care
Provide Inventory / Warehouse support as required, including but not limited to: Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with B&H procedures
Ensuring freight is screened in accordance with TSA compliance, is handled correctly and is located and identified as 'Known Cargo'
Perform labelling, palletizing, and freight preparation tasks as needed
Review and identify areas to maximise profitability by proactive file management
Ensure all billing is carried out within Company timeframes, monitoring and ensuring correct input of purchase costs into the system enabling accurate billing and profit reporting
Qualification
Required
Excellent customer service skills
Excellent attention to detail
Sound knowledge of Import / Export processes
Solid background in US Customs law and procedures
Experience of working with Cargowise and Dangerous Goods Compliant would be an advantage
Sound knowledge of Microsoft suite, including Word, Excel and PowerPoint
Ability to work pro-actively using own initiative
Strong communication skills, both written and verbal
Ability to build strong relationships
Problem solving skills, with the ability to consider several possible options and decide on most appropriate method
Strong organisational skills with the ability to prioritise as well as focus on the detail
Excellent process and planning skills
Strong commercial awareness, understands impact of actions
Benefits
401k with company match
Health insurance, including dental and vision plans.
Paid vacation and holidays and an additional day for your birthday.
Employee Assistance Programme.
Free on-site parking.
Opportunity to grow expertise through ongoing coaching, training and development.
Company
HR Orb Consultancy LLC
We are a group of humble, energetic, and result-oriented experts in UAE, collectively called HR Orb.
Founded in 2021
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase