Greenworks · 20 hours ago
Quality Manager
Morristown, TN
Full-time
Onsite
Senior Level
5+ years expGreenworks is a rapidly growing global manufacturer of residential and commercial products, leading the charge toward a sustainable future. The Quality Manager is responsible for developing and implementing quality standards and protocols to ensure rigorous quality assurance testing across manufacturing operations, while coordinating with global teams and North American customers.
Marketing
Responsibilities
Lead the development of reporting frameworks to track and analyze monthly product quality returns across multiple data sources, including customer returns, call center logs, online reviews, and trend analyses
Provide actionable insights to support continuous improvement and cross-functional alignment
Serve as a key point of contact for customer-facing quality matters, communicating product issues, improvement initiatives, and service-related incidents professionally and promptly
Collaborate with Product Management and Engineering teams to address customer concerns and implement corrective actions based on return data and field feedback
Support the Product Integrity team by managing product liability cases, ensuring accurate tracking, documentation, and reporting
Oversee product recall and rework activities, ensuring timely execution, thorough documentation, and compliance with quality and regulatory standards
Qualification
Required
Bachelor's or Master's degree in Engineering or a related technical discipline
5–10 years of progressive experience in manufacturing or quality management, with a strong emphasis on product development and process improvement
Prior experience in the Outdoor Power Equipment (OPE) industry is highly desirable
Proven expertise in supporting quality management systems, including warranty and returns analysis, as well as incoming, in-process, and final inspections
Demonstrated ability to test and troubleshoot electronic assemblies with precision and efficiency
Hands-on experience with consumer electro-mechanical products, preferably outdoor power equipment and/or power tools
Familiarity with Li-ion battery technology and its application in consumer products
Exceptional organizational and communication skills, with the ability to convey technical information clearly across teams
Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Excel, Word, and PowerPoint; working knowledge of Microsoft Access and LabVIEW is a plus
Willingness to participate in off-hours teleconferences with international teams as needed
Preferred
Professional certifications such as ASQ, Lean, or Six Sigma are preferred
Fluency in spoken Mandarin is advantageous and preferred for cross-cultural collaboration
Benefits
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off including sick leave and vacation
Company
Greenworks
Greenworks Tools is the industry leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals! The company distributes Greenworks branded and private label products, as well as products for an extensive network of Original Equipment Manufacturers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-02-08IPO
Leadership Team
KAN FU. PMP
Global Chief Information Officer
Recent News
2025-10-04
Company data provided by crunchbase