Field Museum · 1 week ago
AV Technician & Service Desk Specialist
Chicago, IL
Full-time
Onsite
Entry, Mid Level
$27.50/hr - $29/hr
2+ years expField Museum is dedicated to connecting people to the natural environment and human history. The AV Technician and Service Desk Specialist role focuses on AV and meeting room support, providing basic computer, network, and technical troubleshooting as part of the Technology Department Operations Team.
Food and Beverage
Responsibilities
Provide root cause analysis for issues that go beyond general support of meeting, or computer related issues
Install, maintain, and troubleshoot audio-visual equipment (speakers, sound mixers, amplifiers, microphones, televisions, projectors, etc.)
Provide, hookup, and troubleshoot computers when requested for meetings. Computers will run both Windows and Mac Operating Systems
Provide and troubleshoot equipment for Zoom Room setups as requested
Attend Meetings initially to ensure no equipment issues arise
Attend all-staff meetings and board meetings as requested (in advance) for the duration of the meeting to be on hand if assistance is needed
Work to enhance the TDOT team - assist with setting standards for meetings, training staff on how to set up meetings, reviewing projects from Senior TDOT team members
Assist with planning and provide training for Quarterly In-House Training for Meeting Spaces
Responsible for troubleshooting of equipment that other TDOT members are unable to resolve
Work with external contractors for support within meeting spaces as needed
May serve in a lead support role for Jr. TDOT team members for major events as needed
Assist with other open projects assigned by the Sr. TDOT team members
Support and troubleshoot a wide variety of computer related issues (Windows and Mac operating systems) and software (Microsoft Office, G Suite for Nonprofits, Active Directory, etc.)
Qualification
Required
Bachelor's Degree and/or two to four (2-4) years audio-visual set-up, troubleshooting, maintenance, install/de-install experience
Operational knowledge of Audio Systems, including live mixing and sound support
Operational knowledge of Video Systems, including projectors, monitors, and video signal distribution
Operational knowledge of phone systems and troubleshooting, for conference calls
Operational knowledge of basic network support
Operational knowledge of computers, including Microsoft Office, Google apps, and various video meeting platforms (Zoom, Google Meet, Microsoft Teams)
Troubleshooting experience on both Windows and Mac operating systems
Ability to operate audio-video control systems, such as; Midas, AMX or Creston
Ability to conduct yourself professionally in a meeting environment
Strong Customer Service Background
Ability to interpret space drawings
Must be able to move/lift computer equipment, electronic equipment, and furniture on wheels as needed
Must be able to use ladders, operate personnel scissors and mast lifts when trained
Strong communication and collaboration skills working as a team with other departments
Benefits
Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.
Company
Field Museum
Field Museum of Natural History is a natural history museum in Chicago, and is one of the largest such museums in the world
201-500 employees
H1B Sponsorship
Field Museum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (4)
2022 (4)
2021 (1)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Rob Zschernitz
Chief Technology Officer
LeMonte Booker
Chief Financial Officer
Recent News
2025-12-05
E.O. Wilson Biodiversity Foundation
2025-09-30
Company data provided by crunchbase