Crescent Hotels & Resorts · 6 hours ago
PEOPLE & CULTURE MANAGER
San Antonio, TX
Full-time
Onsite
Mid Level
3+ years expCrescent Hotels & Resorts is a team of hospitality professionals dedicated to providing exceptional experiences for guests. The People & Culture Manager will support leadership in performance management, training development, and associate relations while ensuring compliance with employment regulations.
HospitalityLeisure
Responsibilities
Provide guidance and support to leaders on performance management, corrective action, and associate development in accordance with Crescent policies and employment law
Assist in the administration of performance evaluations, individual development plans, and succession planning initiatives to support internal growth and leadership continuity
Work closely with leadership to identify training and development needs and develop, coordinate, and facilitate leadership development, compliance, and required training programs
Support associate relation matters by assisting with investigations, documentation, and follow-up in partnership with the Director of People & Culture
Ensure HR practices, documentation, and processes remain compliant with federal, state, and local employment regulations
Assist with the coordination of associate engagement initiatives, recognition programs, and hotel-wide events as assigned
Partner with payroll and benefits teams to support associate inquiries and resolve discrepancies
Assist with policy development, SOP updates, and consistent application of HR practices across departments
Participate in leadership meetings and contribute insights related to engagement, retention, and workforce trends
Support the Director of People & Culture in administering and managing FMLA, ADA accommodations, and Workers’ Compensation claims in compliance with applicable laws and company policies
Partner with department leaders to support full-cycle recruitment efforts, including candidate screening, interviewing, selection, and onboarding of new associates
Support the planning and facilitation of new hire orientation and brand-aligned onboarding experiences that reinforce culture, service standards, and organizational expectations
Perform other duties as assigned to support People & Culture operations and hotel objective
Qualification
Required
Minimum of 3–5 years of progressive human resources experience, with hospitality or service-driven environment experience strongly preferred
Working knowledge of employment law, HR best practices, employee relations, and performance management
Proven ability to build relationships and influence leaders at all levels
Strong communication, conflict-resolution, and organizational skills
High level of discretion, professionalism, and emotional intelligence
Proficiency in HRIS platforms and Microsoft Office (Word, Excel, Outlook)
Preferred
Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or related field preferred
Bilingual proficiency in English and Spanish is strongly preferred to support effective communication
Demonstrated ability to design, develop, and deliver training programs, including onboarding, compliance, and role-specific development, in a hospitality or service-driven environment
Prior experience of one to two (1–2) years within Marriott International–branded hotels is preferred
Benefits
Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Company
Crescent Hotels & Resorts
This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Metcalf
Chief Operating Officer
Dawn Gallagher
Chief Commercial Officer
Recent News
2026-01-14
2025-11-04
2025-10-28
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