PNC · 12 hours ago
Product Manager Lead-Strategic Partnerships Delivery
Philadelphia, PA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expPNC is a company that values its people as a competitive advantage in the market. As a Product Manager Lead within PNC's Retail Lending organization, you will manage strategic vendor relationships and translate business strategies into actionable roadmaps, ensuring alignment between internal teams and external partners.
BankingFinanceFinancial Services
No H1B
Responsibilities
Own strategic relationships with key technology vendors, ensuring ongoing alignment between PNC priorities and vendor delivery, investment, and roadmap planning
Serve as the central bridge between internal data, product owners, journey owners, architecture, and engineering teams with strategic technology partners and vendors to align priorities, dependencies, and sequencing—and translate those internal needs into vendor ready requirements and expectations
Translate credit card business strategy into adoption roadmaps that connect data capabilities, digital enablement, vendor delivered solutions, and customer journeys
Ensure vendor teams correctly understand business, technical, and architectural requirements and incorporate those requirements into their own roadmaps, delivery plans, and solution designs
Govern vendor led discovery, solution design, and architectural sessions by ensuring that appropriate internal subject matter experts (SMEs) are engaged and that outputs reflect business and architectural intent
Oversee and manage vendor contractual commitments, including SLAs, KPIs, change requests, and adherence to agreed commercial and service terms
Act as the primary owner for vendor delivery escalations, driving resolution through structured problem solving, clear accountability, and cross functional coordination
Track and govern project intake, delivery commitments, and change requests, ensuring impacts to scope, cost, timelines, and dependencies are clearly understood and managed
Analyze and validate vendor billing and invoices, ensuring charges align to contracts, delivered services, and approved consumption models, and identifying opportunities to improve cost efficiency
Ensure vendor solutions align with enterprise architecture standards, data governance, security, regulatory, and risk requirements, working closely with lines of defense and risk partners as appropriate
Communicate vendor performance, risks, financials, dependencies, and business value realization to senior stakeholders and leadership in a clear, outcome focused manner
Provide oversight to ensure legacy coexistence and phased adoption are effectively managed as part of broader modernization and transformation initiatives
Qualification
Required
Proven experience managing strategic technology vendor relationships in complex, regulated environments such as credit cards, retail lending, or broader financial services
Strong ability to translate business strategy and architectural intent into clear, actionable expectations for external partners
Deep understanding of technology delivery models, vendor contracts, SLAs, and financial governance
Demonstrated success leading through influence across product, technology, data, architecture, sourcing, finance, and risk teams
Highly structured and analytical, with strong problem solving, communication, and stakeholder management skills
Comfortable operating in environments with significant ambiguity, competing priorities, and high visibility
Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience
Uses knowledge of emerging technologies to deliver products to customers through all applicable channels
Monitors the marketplace to assess product, technology, and markets trends to identify a market need or opportunity
Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners
Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results
Roles at this level typically require a university / college degree
Industry relevant experience is typically 8+ years
Preferred
Business Objectives
Customer Solutions
Marketing
Product Development
Product Management
Sales
Business Acumen
Collaborating
Competitive Environment
Decision Making and Critical Thinking
Design Thinking
Effective Communications
Emerging Technologies
Innovation
Knowledge Of Product Line
Problem Solving
Producing Results
Solutions Development
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level; and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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