Operational Readiness Analyst jobs in United States
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Spectrum · 1 day ago

Operational Readiness Analyst

positionStamford, CT
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$73K/yr - $117K/yr
date2+ years exp

Spectrum is a company that provides communication and entertainment products to residential and business customers. The Operational Readiness Analyst will support process improvement initiatives within Customer Service Operations, collaborating with various functional groups to enhance processes and ensure customer satisfaction.

Digital EntertainmentInternetTelecommunications
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Responsibilities

Acting as a process improvement practitioner by leading efforts to enhance processes, reduce waste, and increase effectiveness
Providing regular readouts on initiative progress to leadership
Researching best business practices within and outside the organization to establish benchmark data
Assessing requirements for internal processes that ensure compatibility with strategic goals
Partnering with business process owners and management on strategic initiatives
Communicating team progress

Qualification

Process improvementData analysisCustomer service operationsAnalytical skillsPC software proficiencyCommunication skillsMulti-taskingTelephone billing systems knowledgeGeneral cable industry experiencePresentation skills

Required

Experience: Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more; general systems and applications experience: 2 years or more
Education: Bachelor's degree in Business or related field/equivalent experience
Skills: Written & verbal communication & presentation skills; moderate telephone billing systems knowledge (CSG, CRM, ICOMS-preferred); strong analytical skills; proficient use of PC software applications (Access, Excel & PowerPoint)
Abilities: Multi-task; maintain and create spreadsheets
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Preferred

General cable industry experience

Benefits

Comprehensive pay and benefits package

Company

Spectrum

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Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
dateFounded in 1989
location
Stamford, Connecticut, USA
people-size10001+ employees
web-link
https://www.spectrum.com

Funding

Current Stage
Public Company
Total Funding
$11.4M
Key Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO

Leadership Team

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Dinesh Jain
Chief Operating Officer
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Ken Guiberson
Group Vice President, Digital Self-Service
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Recent News

PR Newswire
SPECTRUM LAUNCHES WIFI 7 EXTENDERS FOR WHOLE-HOME CONNECTIVITY
2026-01-20
MacRumors
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2026-01-06
Sports Business Journal
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2025-11-08
Company data provided by crunchbase