Spectrum · 5 hours ago
Customer Service Representative | Technical Support (Bilingual)
El Paso, TX
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expSpectrum is a leading provider of communication and entertainment products, and they are seeking a Customer Service Representative focused on Technical Support. This role involves troubleshooting and resolving technical issues related to cable and video services, while maintaining positive customer experiences through effective communication and problem-solving skills.
Digital EntertainmentInternetTelecommunications
No H1B
Responsibilities
Troubleshooting and resolving technical issues related to cable and video services
Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
Resolving TV inquiries while creating best-in-class customer experiences
Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
Creating and maintaining positive customer experiences
Keeping a record of actions taken and creating documents that ensure your customers’ service histories are available for future Representatives
Qualification
Required
Education: High school diploma or equivalent
Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
Language: Bilingual in English/Spanish
Preferred
Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
Technical Skills: MS Office, computer skills, typing
Skills: Communication, organization, time management, multi-tasking, customer service
Abilities: Dependable, professional, solution-oriented, results-driven, resilient
Benefits
Fully paid training
Time off
Comprehensive health packages
Retirement savings
Free Spectrum services where available
Company
Spectrum
Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$11.4MKey Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO
Leadership Team
Dinesh Jain
Chief Operating Officer
Ken Guiberson
Group Vice President, Digital Self-Service
Recent News
2026-01-20
2026-01-06
Sports Business Journal
2025-11-08
Company data provided by crunchbase