United Way of the Bluegrass · 5 hours ago
VITA Program Support Specialist (Temporary, Part-Time)
Lexington, KY
Part-time
Hybrid
Entry Level
$24.18/hr - $24.18/hr
1+ years expUnited Way of the Bluegrass is committed to creating opportunities for better lives in the community. The VITA Program Support Specialist provides operational and administrative support to strengthen volunteer recruitment and assist with tax season operations.
Non-profit Organization Management
Responsibilities
Support volunteer recruitment and onboarding, including coordination of background checks, training logistics, and communications
Assist with employer-based drop-off site coordination, including scheduling, document tracking, and follow-up
Support virtual and in-person appointment workflows, including intake, appointment coordination, and administrative follow-up
Assist with tax site administration tasks, including the collection and tracking of required IRS documentation and materials
Support quality assurance and administrative processes to ensure compliance with IRS VITA Quality Site Requirements
Maintain strict confidentiality of taxpayer and volunteer information
Provide general program support to ensure continuity of services during peak filing season
Qualification
Required
Associate's degree in social work, business, organizational management, or related field preferred
Minimum of 1-3 years related experience in customer service, health and human service, non-profit, administrative support or other related field preferred or sufficient combination of education and experience
Familiarity with VITA tax preparation is strongly desired
Computer literacy, particularly in Microsoft Office, and reliable transportation are necessary
Experience in program coordination, administrative support, customer service, or nonprofit operations preferred
Familiarity with VITA programs or community-based service delivery strongly preferred
Strong organizational, time-management, and communication skills
Ability to manage confidential information
Basic computer proficiency
Availability during standard weekday business hours
Occasional flexibility during peak filing periods
Reliable transportation preferred
This job operates in a professional office environment
This position will be primarily based out of the Marksbury/Palmer Waypoint Center, hybrid work is possible with Manager approval
Reliable transportation is necessary as this position will be required to travel across a multi-county service area
Tax season is defined as January through April
During this period, the expected work hours are Monday through Thursday, 11:30 AM to 8:00 PM, and Friday, 8:30 AM to 5:00 PM
From May through December, the standard work hours are Monday through Friday, 8:30 AM to 5:00 PM
Occasional Saturday work is required throughout the year
Flextime hours must be pre-approved by your manager
Employees must be willing to work a non-standard schedule, including nights, weekends, and other unusual hours, particularly during tax season
The employee must regularly communicate clearly, in oral and written formats, with others in person, over the phone, and via other devices
The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery
The employee must be able to lift, carry, push, and/or pull objects weighing up to 25 lbs
Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG
Preferred
Experience in program coordination, administrative support, customer service, or nonprofit operations preferred
Familiarity with VITA programs or community-based service delivery strongly preferred
Reliable transportation preferred
Company
United Way of the Bluegrass
United Way fights for a better Bluegrass. We convene the people and organizations with the passion, expertise and resources to impact lasting change.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Timothy Johnson
President and Chief Executive Officer
Nancy Francis
Executive Assistant to the President/CEO
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