Henry Ford Health · 7 hours ago
HR Representative I | Employee Services | Detroit, MI (Onsite)
Detroit, MI
Full-time
Onsite
Entry Level
2+ years expHenry Ford Health is a healthcare organization seeking an HR Representative I to provide initial support services to employees. The role involves resolving inquiries related to HR, Payroll, and Benefits while ensuring high customer satisfaction and maintaining accurate documentation.
BiotechnologyHealth CareHealth InsuranceMedical
Responsibilities
Provides initial support, investigation, resolution and follow up to incoming inquiries/calls related to Human Resources (HR), Payroll, Benefits, Time and Attendance and other HR related issues
Resolves basic to moderately complex issues. Maintains knowledge of all first-tier related questions in order to provide prompt, highly responsive and superior customer service to all inquiries
Identifies and escalate issues to HR Representative II as appropriate
Maintains accurate documentation within case management system of calls, transactions, and outcomes of issues raised for administrative review and follow up. Identifies trends that may need additional attention and reports to the Manager
Adheres to current workplace procedures in accordance with procedure manual and standard operating procedures
Provides input for customer service standards and maintain the same
Participates in cross-functional teams and initiatives related to process improvements and enhancements
Maintains professional growth and development through seminars, workshops and other learning opportunities
Performs other related duties as assigned or requested
Qualification
Required
Associate's Degree or two (2) years' completion of college, or equivalent two (2) years' HR experience, or two (2) years' customer service in lieu of degree
Two (2) years of customer service
One (1) year of HR Experience
Company
Henry Ford Health
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10001+ employees
H1B Sponsorship
Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)
Funding
Current Stage
Late StageTotal Funding
$40.27MKey Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M
Leadership Team
Robert Riney
President and CEO
Recent News
2025-11-07
Company data provided by crunchbase