Slice Merchant Services · 1 day ago
Senior / Lead Customer Service Representative
Holmdel, NJ
Full-time
Onsite
Senior Level, Lead/Staff
$20/hr - $25/hr
1+ years expSlice Merchant Services is a leading national credit card processing company offering innovative payment solutions. They are seeking friendly, energetic, and reliable professionals to join their team as Customer Service Representatives, responsible for addressing customer inquiries and ensuring satisfaction.
Software
Responsibilities
Handle customer inquiries and complaints
Provide information about our services
Resolve customer issues and concerns
Document and update customer records based on interactions
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
Follow up with clients to ensure that they are satisfied with equipment/programs
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Manage large amounts of incoming calls
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Qualification
Required
The ability to work Monday thru Friday - 9am to 6pm
Minimum 1-year Call Center, Customer Support and/or Tech Support experience
High School diploma or equivalent
An Articulate, Friendly and Professional Demeanor
Excellent communication, organizational and interpersonal skills
Self-motivation and disciplined
Basic computer skills
Preferred
Salesforce experience a plus
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Slice Merchant Services
We will position your company to take advantage of a variety of services to navigate today’s diverse business environment.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-11-08
Company data provided by crunchbase