TD Securities · 7 hours ago
Technology ServiceDesk Process and Data Analyst/Sr Business Systems Analyst (US)
Mount Laurel, NJ
Full-time
Onsite
Mid, Senior Level
$79K/yr - $141K/yr
5+ years expTD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America. They are seeking a Technology ServiceDesk Process and Data Analyst/Sr Business Systems Analyst to support the Employee Enablement group by analyzing business processes, identifying improvements, and implementing effective solutions.
BankingFinanceFinancial Services
Responsibilities
The Business Analyst will support the Employee Enablement group by analyzing and mapping business processes, identifying areas for improvement, and ensuring the effective implementation of solutions
Assess the current state of key employee enablement areas such as the Service Desk/Helpdesk
Evaluate AI and Chatbot technologies and capabilities being implemented from ServiceNow and Copilot
Collaborate with the Service Desk, internal EE development team, and the PowerApps team to set a strategy for organizational operational efficiencies
Create the proposal to transition more to self-help and automation, reducing reliance on actual calls
Assess trends and opportunities across Financial Services and best-in-class organizations
Set the direction, create presentations, and develop action plans necessary to execute strategies
Gather and document business requirements from stakeholders
Qualification
Required
Bachelor's degree in Business Administration, Information Systems, or a related field
Experience in business analysis or a related role
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Proficiency in process mapping and documentation tools
Ability to work independently and as part of a team
Strong organizational skills and attention to detail
Demonstrated experience of implementing process improvement using structured methodologies
Undergraduate degree or Technical Certificate
5+ years relevant experience
Advanced communications, problem-solving and decision making skills
Experience in moderate scale corporate systems analysis
Ability to work with systems users or potential users to develop system specifications and requirements, applying business systems knowledge to ensure relevant areas of research are addressed
Ability to translate user requirements into technical specifications with limited guidance
Preferred
Prior experience in implementing chat bots, self help and AI automation into the Helpdesk domain preferred
Experience with ServiceNow Service Desk module, IT Service Management
Experience with ServiceNow AI Assist
Experience with other Service Desk applications such as Remedy, ServiceDesk Plus, HelpDesk, Cherwell
Experience in Financial Services, with a focus on helpdesk or service desk approaches
Knowledge of ITIL and/or ITSM in this area
Experience with PowerApps
Prior experience with service desk automation and chatbot implementation
Some knowledge of AI
Benefits
Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
TD Securities
TD Securities is an investment banking that offers global transaction, M&A advisory, foreign exchange, and equity research services.
5001-10000 employees
H1B Sponsorship
TD Securities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (49)
2023 (37)
2022 (31)
2021 (27)
2020 (30)
Funding
Current Stage
Late StageLeadership Team
Rona Ambrose
Deputy Chairwoman
Recent News
Company data provided by crunchbase