D.R. Horton · 1 day ago
Customer Service Assistant
North Carolina-High Point
Full-time
Onsite
Entry Level
1+ years expD.R. Horton, Inc., the largest homebuilder in the U.S., is currently looking for a Customer Service Assistant in the Warranty Department. The right candidate will act as the point of initial contact between the homeowner and the company regarding customer service issues, handling warranty repair requests and service reports.
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Responsibilities
Assist customers, trades, and field personnel over the phone
Act as a liaison between the Customer Service Department and homeowners
Act as a liaison between homeowners and the Customer Service Manager and Coordinators
Ensure the entry of all incoming and outgoing work order requests, POs, and basic letters
Maintain and create customer history and reports
Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
Prepare the orientation and walk-through booklets
Maintain the department inventory as well as homeowner’s files
Process field representatives' status of ongoing work
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Qualification
Required
High school diploma or general education degree (GED)
One to two years of related experience and/or training
Proficiency with MS Office and email
Preferred
Strong oral and written communication skills
Ability to multi-task and attention to detail
Bilingual preferred
Benefits
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Company
D.R. Horton
America's Builder is a lofty title, but it's a goal we work toward every day. D.R.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Allison Roberts
Regional CFO
Ashley Johnson
Division CFO
Recent News
2026-01-17
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