Amazon · 3 hours ago
Sr. Product Mgr. - Tech, Amazon Customer Service
Seattle, WA
Full-time
Onsite
Senior Level
$151K/yr - $205K/yrAmazon is seeking a talented Senior Product Manager - Technical to join their Customer Experience and Business Trends (CXBT) team. This role focuses on the development of the Phoenix application, aimed at streamlining customer experience defect detection and resolution processes across Amazon.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Own the experience and product design for post-MLP feature releases leading up to General Availability (GA), which includes enhancement features for the MLP (e.g., data ingestion automation) and new features making it easier for leaders to consume (e.g., executive dashboarding)
Deeply understand user needs and effectively translate into product and technical requirements, regularly driving conversations with users and diving deep on their feedback to identify and prioritize high-impact features
Drive decision-making on the technical design of the in-scope features (e.g., integrate vs build), identify pros/cons and trade-off (both backend and frontend), and dependencies with MLP features and enhancement needed
Lead feature requirement gathering (e.g., writing business requirement documents), partner with design and engineering on the end-to-end product development lifecycle, drive consensus and alignment with leadership and business stakeholders
Define feature success metrics, leverage system and clickstream data to understand system performance and user behaviors, and provide recommendations and insights on product and performance improvements
Play a critical role in influencing the vision and product roadmap for the future (e.g., product capabilities, service model), write effective PRFAQs, stay at the forefront of technology advancements and push the tech frontier of the product
On a daily basis, you will write technical requirement details, conduct research spikes, lead product/design/engineering meetings, influence back end and front end design choices (e.g., build vs integrate), and ultimately drive alignment on feature requirements with key partners and leadership
You will need to understand pros and cons of different design options, as well as feature dependencies and technical limitations. Your technical expertise will be highly trusted in helping scale the system to be multi-tenant
You will coach junior technical product managers on the team and critically challenge technical design knowing the long-term vision to drive success of the product
Qualification
Required
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred
Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
Experience in building and driving adoption of new tools
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
Founded in 1994
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase