Site Support Technician jobs in United States
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SAIC · 8 hours ago

Site Support Technician

positionWashington, DC
timeFull-time
remoteOnsite
seniorityEntry Level
money$40K/yr - $40K/yr
date1+ years exp

SAIC is looking for a Site Support Technician to join their team in Washington D.C. The role involves providing technical assistance and support for computer systems, software, hardware, and networking, while ensuring minimal disruption to workflow.

Information TechnologySecurityService IndustrySoftware
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Work & Life BalancebadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking
Troubleshoot and resolve IT-related problems promptly, either remotely or in person, ensuring minimal disruption to workflow
Install, configure, and maintain computer systems, peripherals, and software applications
Set up and manage user accounts and access permissions in accordance with company policies
Collaborate with other IT team members to identify and implement solutions to improve system performance, reliability, and security
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving
Interact as needed with other IT personnel and potentially the customer when the customer’s problem cannot be resolved directly
Document and maintain accurate records of all IT support activities, including troubleshooting steps and resolutions

Qualification

Computer hardware knowledgeSoftware troubleshootingNetworking knowledgeHelp desk softwareEffective communicationProblem-solving skillsCustomer-focused mindset

Required

AA Degree in related discipline and one-year related experience; Or, High School and two (2) years of related experience with relevant certification
Ability to obtain and maintain a Public Trust requiring U.S. Citizenship
Strong knowledge of computer hardware, software, networking, and operating systems
Familiarity with help desk software and ticketing systems for managing support requests (e.g., ServiceNow)
Excellent troubleshooting and problem-solving skills, with a methodical approach to diagnosing and resolving issues
Effective communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
Ability to work independently with minimal supervision, as well as collaboratively within a team environment
Customer-focused mindset with a commitment to delivering exceptional service and support to all users

Company

SAIC

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SAIC specializes in IT, enterprise IT, engineering, and professional services.
dateFounded in 1969
location
Reston, Virginia, USA
people-size10001+ employees
web-link
http://www.saic.com

Funding

Current Stage
Public Company
Total Funding
$522.13M
Key Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO

Leadership Team

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Robert Fecteau
IT Advisor to CEO
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Prabu Natarajan
Chief Financial Officer
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Recent News

MarketScreener
SAIC Appoints Ravi Dankanikote as New Chief Growth Officer
2025-12-16
thefly.com
SAIC appoints Dankanikote as new Chief Growth Officer
2025-12-16
SAIC, Inc.
SAIC Announces Third Quarter of Fiscal Year 2026 Results
2025-12-05
Company data provided by crunchbase