Sentara Health · 9 hours ago
IT Technical Support Specialist
Charlottesville, VA
Full-time
Onsite
New Grad, Entry LevelSentara Health is a healthcare organization that is seeking an IT Technical Support Specialist. The role involves providing technical assistance, troubleshooting, and system maintenance to ensure effective IT operations and support for users.
Hospital & Health Care
Responsibilities
Providing technical assistance and support for computer hardware, software, and network-related issues
Troubleshooting, diagnosing, and resolving technical problems remotely, in person, or over the phone
Documenting and tracking support requests, resolutions, and system changes
Escalating complex technical issues to higher-level IT support teams when necessary
Assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software
Monitoring systems and applications to identify performance issues or potential security risks
Keeping systems updated with the latest patches, updates and security measures
Providing clear and effective technical guidance to users with varying levels of IT knowledge
Communicating IT solutions in a user-friendly manner to non-technical customers
Maintaining a customer-focused and results-oriented attitude
Ensuring prompt resolution of issues
Working independently and collaboratively within a team-based environment
Coordinating with other IT teams to resolve system-wide issues and implement technical solutions
Providing training and guidance to end users on best practices for IT security and system usage
Qualification
Required
Relevance experience
Experience with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software
Preferred
Bachelor's Degree
Benefits
Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Company
Sentara Health
Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S.
Founded in 1988
10001+ employees
H1B Sponsorship
Sentara Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (7)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Dennis Matheis
President & CEO
Howard Kern
CEO Emeritus Sentara Health
Recent News
2025-09-17
The Virginian-Pilot
2025-07-24
Company data provided by crunchbase