Amazon · 18 hours ago
Sr. Customer Delivery Manager (Enterprise), Global Enterprise Services
Arlington, VA
Full-time
Onsite
Senior Level
$154K/yr - $208K/yr
5+ years expAmazon is an initiative to increase global broadband access through a constellation of satellites. The Sr. Customer Delivery Manager will lead technical onboarding and service delivery for enterprise customers, ensuring a smooth implementation of Amazon Leo Satellite Services across North America.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
No H1B
U.S. Citizen Only
Responsibilities
Collaborate with sales and business development leaders to plan and execute technical on-boarding and acceptance testing for Amazon Leo Satellite Services delivered to enterprise customers
Manage assisted ordering process, system integration and acceptance process for Amazon Leo business customers spanning telco backhaul, industrial IoT, corporate enterprise, aviation, maritime, and other customers
Work with Amazon Leo product/program management, AWS, partner ecosystem, and end-customer IT/technology network teams to ensure that system acceptance testing and validation meets schedule and quality requirements
Lead multi-site deployment programs across North America
Develop and execute customer-specific onboarding playbooks
Coordinate with Field Service Partners (FSPs) for installation scheduling, quality assurance, and issue resolution
Manage customer acceptance testing programs including ATP (Acceptance Test Plan) development and execution
Collaborating with stakeholders to gather customer requirements and propose effective delivery strategies
Manage the customer experience through project tracking and timeline deliverables, identifying risks and gaps ahead of time to ensure a smooth and positive customer onboarding
Drive continuous improvement initiatives based on deployment learnings and customer feedback
Serve as escalation point for complex integration challenges during customer onboarding
Facilitate business reviews with internal Amazon Leo teams
Advocate for the customer experience, coordinating with Customer Care teams around the rules of engagement during and post service delivery
Qualification
Required
Bachelor's degree or equivalent, or experience in an industry role
5+ years of program management or technical project management experience
Experience in technology/software sales, pre-sales, or consulting
7+ years of progressive technology implementation experience
5+ years of working directly with enterprise or mobility customers, leading complex end-to-end system integration or on-site service delivery projects
Experience managing programs with budgets exceeding $10M annually
Proven track record delivering multi-site deployments (50+ locations) on time and within budget
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum
Preferred
3+ years of RF and Network test equipment associated with SATCOM communications experience
Experience managing programs across cross-functional teams, building processes and coordinating release schedules
4+ years of program or project management experience, or a PMP certificate and 4+ years of cross functional project delivery experience
AWS Associate level certification, or 3+ years of cloud architecture and solution implementation experience
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Knowledge of wireless technologies including Satellite Payloads, Ground Systems and Operations, 2G/3G/4G/5G, Packet Core and RAN, SD-WAN, and hybrid network architectures (BGP, OSPF, MPLS, VPN)
Experience with AWS services (EC2, VPC, Direct Connect, CloudWatch, IAM), hybrid cloud architectures, API integration, and back-office system connectivity
Experience with government contracting and compliance requirements (FedRAMP, ITAR, etc.) and background in telecommunications network operations or service provider environments
Understanding of managed network services for enterprise and government, including convergence of satellite and terrestrial networks, industrial IoT deployments, and SCADA systems
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
San Bernardino Sun
2026-02-04
2026-02-04
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