Thomson Reuters · 1 day ago
Customer Product Trainer
United States
Full-time
Remote
Entry Level
$74K/yr - $138K/yr
1+ years expThomson Reuters is seeking a versatile and dynamic Customer Education Manager to join their Customer Success team. This role focuses on driving product adoption and maximizing customer satisfaction through effective training and support for their suite of legal products, including AI solutions.
AdviceAnalyticsFinancial ServicesManagement ConsultingProfessional ServicesRisk ManagementSoftware
Responsibilities
Drive product adoption and usage to help customers achieve their expected ROI on Thomson Reuters’ products
Onboard, train and educate customers on our software, including developing customized training programs to meet specific client needs
Utilize adult learning principles and engagement techniques during training sessions
Provide exceptional service and support to law firm and government clients, addressing prompting troubleshooting and assistance requests
Support revenue retention and growth by partnering with account team partners to uncover customer needs aligned with Thomson Reuters product offerings
Communicate with internal departments to ensure client needs are met and occasionally assist prospective customers in product trials
Maintain a high level of expertise in legal and AI-based solutions, customer workflows, product use cases, and industry trends
Log, update, and maintain activity and customer information within our business systems
Qualification
Required
Juris Doctorate required
Strong sales and customer-centric aptitude with a revenue focus
Excellent oral and written communication and presentation skills
High degree of professionalism
Adept at using web-based meeting tools
Experience in adult training/education and a passion for learning about new technology and software
A personable, positive attitude with a knack for problem-solving and helping customers
Enjoy working on cross-functional teams and contributing to outcomes focused on positive customer experiences
Preferred
1-2 years of professional legal experience is preferred
Experience with legal technology and/or AI-based platforms is preferred
Benefits
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency.
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan
Company
Thomson Reuters
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets.
10001+ employees
H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-11-20IPO
Leadership Team
Steve Hasker
President and CEO
Michael Eastwood
Chief Financial Officer
Recent News
San Gabriel Valley Tribune
2026-02-04
Company data provided by crunchbase