Wells Fargo · 6 hours ago
Fraud & Claims Operations Representative - WellsOne Fraud Detections Team
Winston-Salem, NC
Full-time
Hybrid
Entry Level
1+ years expWells Fargo is seeking a Fraud & Claims Operations Representative in Global Payments & Liquidity within Enterprise Functions to assist with fraud detection and mitigate fraud risk on the WellsOne Fraud Detections team. This individual will be responsible for identifying, researching, and analyzing complex fraud and claims trends.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Review constant incoming accounts for fraud which would involve analyzing cardholder activity
Identify potential fraud trends and provide communication to management or team
Reach out to cardholders or merchants to validate spend
Research and analyzes complex activity using multiple systems and research techniques and detect potentially fraudulent activity and take appropriate action
Needs to be self-motivated and can make decisions on ambiguous information and decide on the proper action(s) to be taken
Reviews more complex/unique situations with senior department staff
The specialist may also handle incoming emails pertaining to fraud or suspected fraud
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customers and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Qualification
Required
1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
1+ year of fraud prevention and/or fraud claims experience within the Financial Services industry
Credit card industry experience
Exposure to TSYS Credit Card System
Knowledge and or direct experience with ServiceView
Microsoft Office proficiency, especially with Excel
Ability to identify potential fraud risk and take appropriate action to prevent loss
Experience with Hogan or other DOS mainframe systems
Knowledge and understanding of Commercial Card, MasterCard, or Visa products
Strong analytical skills with high attention to detail and accuracy
Outstanding problem solving and decision-making skills
Strong organizational, multi-tasking, and prioritizing skills
Ability to work effectively in a team environment
Strong, clear and concise written and oral communication skills
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-24
2026-01-23
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