City of Somerville · 15 hours ago
IT Help Desk Administrator
Somerville, MA
Full-time
Onsite
Entry Level
$1,115.31/wk - $1,115.31/wk
2+ years expThe City of Somerville is seeking an IT Help Desk Administrator to support their IT office. The role involves greeting visitors, managing help desk requests, and performing various administrative tasks related to financial systems and office supplies.
Communities
Responsibilities
Greet all visitors to the IT office, identify their requirements and direct them toward the appropriate party (depending on that party’s availability) and/or enter a work order on their behalf into the automated workorder management system
Answer the IT help desk phone in a timely manner and perform detailed entry of requests for support, or other like incidents, into the automated workorder management system
Notify appropriate management of any incident reported to be critical, urgent, emergency or high priority
Under the direction of the Finance & Mobile Device Administrator, enter invoices into the Munis financial system’s Accounts Payable module, create billrolls, and other fiscal-related duties as assigned
Order office supplies
Open mail
File
Assist with maintaining leased copiers
Ability to adapt to a paperless workflow using Adobe Pro, Excel and Munis
Performs other tasks as assigned by the Chief Information Officer and Deputy Director of Information Technology
Qualification
Required
Minimum 2 years of practical experience using a computer
High school diploma or GED required; Associate Degree preferred
Must be proficient with Microsoft Outlook, Excel, Word, and Adobe Pro; experience using Munis
Possess basic PC troubleshooting skills
Exhibit excellent telephone etiquette and verbal communication skills
Demonstrate outstanding written communication skills
Prior Customer Service or Support Help Desk experience is a plus
MA Criminal Offender Record Information (CORI) clearance
Completion of Conflict-of-Interest Law Education training for municipal employees
Preferred
Associate Degree preferred
Experience using Munis. Financial software or other financial software systems preferred
Prior Customer Service or Support Help Desk experience is a plus
Benefits
4 weeks annual vacation for non-union positions. Union positions vary by contract.
Medical insurance through the Group Insurance Commission (GIC) - 80% of premium costs paid by City
Dental coverage low and high plans through Cigna
Vision care through Vision Service Plan (VSP)
Long term disability through Sun Life
Group and voluntary life insurance through Boston Mutual
Health Care and Dependent Care flexible spending through Benefit Strategies
Deferred compensation plans through a choice of three vendors
Free, confidential services through the Employee Assistance Program (EAP) provided by E4Health
Annual cancer screening & wellness release
Somerville Retirement Pension System
Tuition reimbursement
MBTA pass program
FREE Blue Bikes membership
Eligible employer for the Public Service Loan Forgiveness Program (PSLF)
Company
City of Somerville
Somerville is a city in Massachusetts located two miles northwest of Boston. As of 2010, the city had a total population of 75,754 people.
501-1000 employees
H1B Sponsorship
City of Somerville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Andrea Caruth
Deputy Chief Procurement Officer
David Goodridge
Chief Information Officer
Recent News
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