Winnin · 14 hours ago
Client engagement Manager, US-NY
New York, NY
Full-time
Hybrid
Senior Level
$100K/yr - $120K/yr
6+ years expWinnin Intelligence is an AI-powered platform that maps culture and human behavior by consolidating data from social video platforms. The Client Engagement Manager will own the strategic health and long-term success of US enterprise clients, driving product adoption and facilitating executive touchpoints to ensure value delivery across client organizations.
Artificial Intelligence (AI)Content CreatorsDigital EntertainmentMedia and EntertainmentVideo
Hiring Manager
Guilherme Françoso
Responsibilities
Drive Product Adoption & Enablement: Design adoption strategies that educate client teams on how to best use Winnin’s platform, insights, and methodologies across functions and regions
Manage Product Readiness: prioritize the definition of ontologies and taxonomies that will best serve our clients’ needs. Articulate with the proper teams the correct implementation of those
Scale Client Education: Develop repeatable frameworks, narratives, and materials that help clients deeply understand Winnin’s value, use cases, and differentiation — beyond individual accounts
Internal Enablement & Knowledge Sharing: Act as a central source of truth on how US clients are using Winnin, feeding learnings back into Sales, Marketing, and Insights teams to improve consistency and impact
Product Feedback Loop: Partner closely with Product and Data teams to translate structured client feedback, usage patterns, and unmet needs into clear product insights and prioritization inputs
Facilitate Executive Touchpoints: Support AMs in developing and planning monthly strategic check-ins and quarterly business reviews (QBRs) with senior client stakeholders, ensuring clear alignment on goals, outcomes, and roadmap
Renewal Readiness & Risk Management: Ensure accounts are healthy and well-positioned ahead of renewals by proactively addressing adoption gaps, stakeholder alignment, and value articulation (in partnership with Sales)
Cross-Functional Leadership: Work closely with other team leaders to align client expectations, delivery, and roadmap communication
Qualification
Required
6+ years of experience in Customer Success, Client Engagement, Account Strategy, or Consulting roles within B2B SaaS, MarTech, AdTech, or insights/data platforms
Experience working with US enterprise clients and navigating complex, multi-stakeholder organizations
Strong strategic thinking skills, with the ability to connect product capabilities to client business objectives
Proven ability to lead executive-level conversations and QBRs with senior marketing, insights, and innovation leaders
Experience driving product adoption through enablement, education, and structured engagement — not just reactive support
Comfort operating cross-functionally and influencing without direct authority
Clear communicator and strong storyteller, able to simplify complex products and insights
Highly organized, proactive, and able to operate independently in a fast-paced, evolving environment
Company
Winnin
Winnin is a data science company that uses AI to turn cross-platform video behavioral data into predictive insights.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$8MKey Investors
Amazon Web ServicesLesteCoca-Cola Founders
2024-09-13Non Equity Assistance
2024-07-23Series A
2021-03-01Series A
Leadership Team
Gian Martinez
Founder & CEO
Recent News
Globo Ventures
2025-01-17
allievocapital.com
2025-01-16
norte.ventures
2025-01-11
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