Boeing · 3 hours ago
Product Support Supply Chain Manager (Supply Chain Support)
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$129K/yr - $144K/yr
3+ years expBoeing is a leader in aerospace innovation, and they are seeking a First Line Product Support Supply Chain Regional Manager to lead a customer support team for commercial aircraft requirements. This role involves engaging with customers, resolving issues, and developing relationships to optimize the Supply Chain value stream.
AerospaceIndustrial
No H1B
Responsibilities
Lead Customer Support Specialists performing activities related to customer commercial aircraft spare parts orders inquiries/requirements and performance management
Engage with external customers on performance reviews and to resolve escalated issues
Empower, mentor, develop and motivate employees
Engage stakeholders to solve customer issues across Supply Chain value stream
Provide Customer Support Specialists with direction to reduce bottlenecks and remove roadblocks
Develop and execute project and process plans by implementing policies, procedures and setting operational goals
Lead and support process improvement initiatives to optimize Supply Chain value stream in support of our customers
Manage employee performance and customer relationships to ensure issue resolution, first pass quality, timeliness
Identify and mitigate risks and issues impacting customer support
Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports
Provides oversight and approval of technical approaches, products and processes
Qualification
Required
At least 3 years' experience in a supply chain organization
Experience leading a team, formally or informally
Experience addressing both customer, internal, and employee escalations
Experience developing presentations for and presenting to executive leadership
Strong communication and problem solving skills
Ability to travel globally, up to 25%
Preferred
Proficiency in Excel, Word, and PowerPoint
Experience defining requirements for and utilizing analytics dashboards
Ability to summarize large amounts of data into actionable steps
Experience prioritizing incoming work
Benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Programs that provide for both paid and unpaid time away from work
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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