Greenberg Traurig Amsterdam · 2 weeks ago
Junior IT User Support Specialist
Atlanta
Full-time
Onsite
Entry Level
1+ years expGreenberg Traurig is a global law firm with locations across the world, and they are seeking a Junior IT User Support Specialist to join their Technology Team in Atlanta. The role involves providing technology-related consultation and support, ensuring efficient and accurate operations within the office environment.
Law Practice
Responsibilities
Supports computer hardware and software, and maintains computer hardware asset inventory
Assists with system setups, breakdowns, and office moves
Supports Conference Room Services with video conferencing, AV setups, and take-downs
Supports mobile devices with a focus on Enterprise Vault email delivery and archiving system
Supports telephone and voicemail systems
Tracks user support requests and system failures
Escalates more complex issues to advanced support service teams and communicates with end users
Proactively interacts with the Helpdesk and local users to identify unreported or repetitive problems
Performs preventative and routine maintenance
Procures miscellaneous technology supplies
Coordinates with IT vendors and other departments
Works with core IT teams on implementation and support of technology rollouts and projects
Recognizes and makes recommendations for training where opportunities exist to address common support issues
Qualification
Required
Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
Provide outstanding client service, meet high quality standards for services, and meet or exceed client expectations; proactive in seeking innovative ways in which to help others
Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation
Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve issues or suggest alternative solutions
Must demonstrate a personal willingness and ability to effectively work in and adapt to a changing environment
Bachelor's degree in computer science, information technology, or related field preferred
1-3 years' experience providing technology support in a professional office environment
Significant knowledge of the Windows 11 operating systems, settings, limitations, tweaks, and maintenance procedures
Extensive experience with the Microsoft O365 ProPlus Suite with a focus on Outlook, Word, Excel, and PowerPoint
Experience troubleshooting and supporting iOS and Android mobile devices with a focus on Intune and Microsoft Outlook mobile email delivery and archiving system
Experience with remote access such as Citrix, VPN, and Remote Desktop
Experience with using and troubleshooting video conference meetings (e.g., Zoom, Webex) and audiovisual equipment
Preferred
Bachelor's degree in computer science, information technology, or related field
Experience working with networked and local printers, scanners, advanced copiers, and other hardware peripherals
Experience with networking devices, cabling, and associated troubleshooting
Prior use of a trouble ticket tracking system
Benefits
Competitive compensation
Excellent benefits package
Company
Greenberg Traurig Amsterdam
Greenberg Traurig, LLP (GT) has approximately 2,650 attorneys in 45 locations in the United States, Latin America, Europe, Asia, and the Middle East.
Founded in 2003Amsterdam, North Holland, NL
51-200 employees
H1B Sponsorship
Greenberg Traurig Amsterdam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase