Aptos Retail · 12 hours ago
Manager, Customer Success
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $140K/yr
5+ years expRevionics is a leading profit optimization software company specializing in retail pricing solutions. The Manager of Customer Success will be responsible for ensuring customer retention and success by driving utilization of solutions and engaging with executive stakeholders to validate business value.
CollaborationConsumerProduct DesignRetail
Responsibilities
Developing a trusted relationship through leveraging your retail and pricing expertise, as well as Revionics experience to guide the Customer’s pricing practices
Proactively identifying barriers to successful solutions’ adoption and working with senior customer executives to put improvement actions in place. Establishing a clear linkage between Revionics product utilization, key performance metrics and customer goals
Leveraging data to identify issues and trends that threaten customer success and work cross-functionally to drive solutions on customers’ behalf. Identifying trends and sharing actionable insights, to support customers in ensuring competitive and profitable market strategies, and help them achieve their objectives
Serving as a first point of contact to the customer on solution issues and questions. Acting hands-on in troubleshooting the issues in alignment with the Operations and Product teams
Conducting training sessions on existing and new functionalities. Informing customers of Product and Operations activities, ensuring transparent communication around releases and maintenance
Leading regular Strategic Business Reviews, providing an accurate snapshot of the current program status/health through performance measurement, in alignment with the customer’s goals and objectives
Being an escalation point for project and customer issues and working with internal Revionics teams to resolve those. Proactively communicating with customers in a timely manner on issue status and resolution
Collaborating with the Sales and Professional Services to identify opportunities for footprint growth within the current customer base and coordinating appropriate resources to engage in the upselling process
Assessing renewal risks for subscription contracts and facilitating internal communication/collaboration on action plan to minimize risk. Providing Revionics leadership with regular assessments of the health of your customer portfolio
Creating opportunities for customer references and media activities to support Sales and Marketing efforts
Your annual targets will be set, and your success will be measured using several metrics, including: o Recuring Revenue, ensured through a renewal plan execution
Solution usage growth
Additional Revenue through opportunities discovered and created within your customer base
Qualification
Required
Bachelor's Degree in Business or other relevant field or equivalent professional experience
Minimum of 5 years of experience in a customer success and/or client executive or consulting role
Experience working in one or more retail verticals and/or formats – directly or indirectly – with direct experience supporting pricing functions (i.e. regular, markdown, promotions, etc.)
Multilingual with specific emphasis on English & Spanish
Willingness and the ability to travel up to 30%
Passion for working with customers. Ambitions to achieve best in class results in a fast pace, turbulent and challenging retail environment
Skills and interest in working with large amounts of data to understand trends and formulate actionable recommendations
Ability and interest to quickly learn the Revionics platform to diagnose customer adoption issues and formulate a remediation plan
Exceptional written and oral communications skills with a strong emphasis on building and presenting high-quality presentations. Demonstrate excellent strategic thought and facilitation skills in medium and large group settings
Ability to collaborate effectively across Revionics internal teams and drive success through influence with non-reporting groups/individuals
Prior accountability for exceeding retention and up-sell/cross-sell targets for a product or services company
Experience managing relationships with executive-level stakeholders
Excellent project management and time management skills
Ability to work independently and to deliver on detail as well as strategy. Willingness to 'roll up one's sleeves' and assist wherever needed
Benefits
Competitive total rewards package
Discretionary incentive compensation
Range of benefits and programs to meet employee needs
Company
Aptos Retail
Aptos is the global leader in unified commerce solutions for retailers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-08-24Acquired
Leadership Team
P
Pete Sinisgalli
Chief Executive Officer
Nicole LaBonte Crowe
Chief Marketing Officer
Recent News
2025-01-08
2024-10-25
Company data provided by crunchbase