CincyConnect Services · 8 hours ago
Customer Service Representative
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelCincyConnect Services is seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for customers, providing essential support and assistance to ensure a positive experience with their products and services.
Management Consulting
Responsibilities
Handle customer inquiries promptly and professionally via phone, email, or chat
Resolve customer complaints and issues effectively and efficiently, ensuring customer satisfaction
Provide detailed product information and support to assist customers in making informed decisions
Maintain accurate records of customer interactions and transactions in the system
Collaborate with internal teams to address and escalate persistent customer issues as needed
Identify opportunities for process improvements and contribute to achieving departmental goals
Qualification
Required
High school diploma or equivalent
Proven experience in a customer service role or similar position
Excellent communication skills, both verbal and written, with a friendly and professional demeanor
Strong problem-solving abilities and a customer-centric mindset
Ability to work independently as well as in a team environment
Proficient in using customer relationship management (CRM) software and other relevant tools
Preferred
associate or bachelor's degree preferred
Company
CincyConnect Services
At Tribeca, our expectations are high. Our winning culture puts an emphasis on self-awareness, intensity, and detailed execution to hit our goals.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase