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PCMA · 2 hours ago

Manager, Community Engagement, CEMC

Chicago, IL

Full-time

Onsite

Mid Level

$50K/yr - $55K/yr

PCMA is seeking a Manager, Community Engagement who will be responsible for new member acquisitions, onboarding, and retention programs for Corporate Event Marketers members and prospects. The role involves managing membership databases, coordinating engagement programs, and building relationships with members through various communication methods.

Non-profit Organization Management

Responsibilities

Drive member acquisition and retention by building a strategic membership pipeline and consistently growing the Corporate Event Marketer (CEMA) community by segment and region

Develop and execute integrated recruitment and engagement strategies across phone, email, digital, and in-person channels

Achieve organizational retention goals through proactive member engagement, renewal outreach, and reactivation of lapsed members

Manage the end-to-end membership journey, including inquiries, onboarding, and join processes, to ensure a seamless, high-quality experience

Actively sell and grow group memberships within corporate organizations, increasing year-over-year participation

Participate in CEMA events to support recruitment, retention, and relationship-building efforts

Manage and motivate volunteer leaders and committees to advance acquisition and retention objectives, specifically the CEMA membership committee

Develop, manage, and grow the online CEMA community across the PCMA Community app and social channels, driving engagement and participation

Identify and test new digital platforms, tools, and strategies to expand reach and deepen member connections

Track, analyze, and report performance against KPIs with timely, accurate reporting

Qualification

Member acquisition strategiesMember retention programsDatabase managementDigital engagement strategiesEvent managementVolunteer managementPerformance trackingCross-functional collaborationRelationship building

Required

Accountable for new member acquisitions, onboarding, and retention programs for all Corporate Event Marketers members and prospects

Perform administrative functions to include managing the membership database

Coordinate member engagement and retention programs

Connect with members through a variety of methods including direct phone calls, emails, and member community social media posts

Accountable for multiple deadlines and member engagement at events

Build positive relationships with current and prospective members

Open, transparent and works effectively cross-functionally, engaging appropriate stakeholders across the organization