Mercer Company · 3 months ago
Lippincott - Senior Director, Staffing & Resource Management
New York - 499 Park
Full-time
Hybrid
Director/Executive
$190K/yr - $220K/yr
15+ years expLippincott, a global brand and marketing consultancy, is seeking a Senior Director, Staffing & Resource Management. This role involves overseeing US resourcing needs, managing team allocations, fostering consultant development, and ensuring effective resource deployment to enhance firm profitability.
Commercial Real EstateConsultingProperty ManagementReal Estate
Responsibilities
Lead the end-to-end staffing process for all US client engagements, from initial new business pursuits through active project delivery and changes in scope
Allocate team members to projects, balancing project budget, consultant skillsets and billable rates, and individual development needs and goals
Serve as an advisor to senior leaders, team leads, and project managers when solutioning for their staffing requirements, providing guidance that strikes the optimal balance between the needs of the client/project and broader business imperatives
Lead regular staffing meetings to resolve allocation conflicts, manage competing project priorities, and ensure staffing decisions are made efficiently and transparently
In partnership with the Head of Project Management and the Finance team, help analyze project and resource burn rates against staffed allocations and establish the processes for identifying intervention points and communicating to Project Leads, Senior Partners, and firm leadership
As required, source and staff freelancers to client projects, building our network of trusted third-party contributors
Liaise with geography leads and staffing managers in EMEA and APAC to staff multi-office teams, and to leverage team members across offices in short-term capacities to support projects and improve application rates
In partnership with the Head of Operations, help further establish US Staffing as a core function that drives operational efficiency and business profitability
Provide Practice Area leads, Senior Partners, and the Growth & Business Development (GBD) team with a clear, regular view on staffing assignments, capacity, and needs based on the new business pipeline, newly sold projects, and ongoing engagements
Identify opportunities to improve the efficiency and effectiveness of the staffing function through process refinement, automation/new tools, and change management efforts across the broader firm that align with the Lippincott firm culture and ways of working
Partner with the Project Management function to create linkages between staff allocations and utilization, and to develop staffing best practices (e.g., team size, managing ramp up/ ramp down periods, bringing in short-term support, etc.)
Assess application rates on an ongoing basis, identifying trends and insights that help our leaders manage the business for increased productivity
Develop and distribute the monthly Outlook Dashboard to our global Senior Partner and Partner teams
Train and manage a junior team member who can support day-to-day staffing allocation needs and ongoing management, as the business continues to grow and scale by revenue, capabilities, and headcount
Partner with the People Services (HR) team to create job descriptions and assist in recruiting for select business capabilities
Partner with the People Services (HR) team to create a holistic view of team member development, using staffing data to inform career pathing and help manage the talent management lifecycle, including performance reviews, promotion cycles, and acquisition efforts
Serve as a key point of contact for consultants regarding their project assignments, workload, and aspirations, to foster a culture of development and equitable opportunity
Utilize the staffing process to identify emerging skill gaps and training needs across the consulting practice
Qualification
Required
Ideal candidates will have a minimum of 15+ years of relevant professional experience in a fast-paced and dynamic client services business environment, with experience in management consulting
A proven track record of building a high performance staffing and capacity planning function in a professional services environment
Demonstrated ability to balance shifting work demands in a challenging environment
Experience of understanding, balancing, and satisfying numerous stakeholders at different levels in the organization and leading teams effectively
Proven capability to cultivate relationships at all organizational levels
Experience in developing and utilizing analytics to inform sound recommendations and decisions
A strong track record of successfully delivering complex projects
Proven ability to successfully nurture and grow a high-performance team culture
Preferred
Experience in multinational or matrixed organizations with diverse and complex workforce dynamics
Demonstrated ability to drive cultural change and foster an inclusive workplace environment
Proactive, adaptable, and strategic thinker, with strong detail orientation
Garner internal respect based on results orientation, as well as an open, collaborative, consultative demeanor
Possesses a strong customer focus and sense of urgency
Ability to work fully independently, while also being part of a highly collaborative team
Benefits
Health benefits
401K savings
Employee assistance programs
Company
Mercer Company
Mercer Company offers property management, investment, leasing, real estate, tenant, and owner representation services.
11-50 employees
H1B Sponsorship
Mercer Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (22)
2023 (19)
2022 (33)
2021 (29)
2020 (20)
Funding
Current Stage
Early StageLeadership Team
Vikki Pruitt
Chief Financial Officer
Corby Hodgkiss
Partner
Company data provided by crunchbase