Frontier Internet · 2 weeks ago
Fiber Network Field Technician
CARROLLTON, TX 750063103, USA
Full-time
Onsite
Entry Level
$17.99/hr - $38.51/hr
1+ years expFrontier Internet is seeking a Fiber Network Field Technician responsible for service order and repair activity on fiber network facilities. The role includes installation and maintenance of voice, data, and video equipment, as well as customer interaction to ensure satisfaction with the services provided.
InternetTelecommunicationsTVVideoVideo Streaming
No H1B
Responsibilities
Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services
Installs and configures routers, set top boxes. Interacts with Advanced Technical Services as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable)
Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT, STB and router at customer premise
Interfaces with customer to negotiate the placement of equipment. Trains the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up
Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate
Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action
May be required to perform other duties of the Customer Zone Technician II classification
May be required to perform additional duties and tasks as required
Qualification
Required
Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
Must meet Frontier's standards of professionalism in communications and appearance
Must wear Frontier branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures
Ability to sell voice, data and video products/services
Ability to identify and distinguish audible tones/levels and colors
Ability to work in confined areas
Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, etc
Ability to work aloft. In some areas, pole climbing may not be a requirement; for locations where pole climbing is required, a candidate must meet the course qualification standard
Ability to lift, carry, set-up, climb and take down ladders
Ability to communicate naturally and pleasantly over the telephone
Ability to professionally communicate extensively in person during in-home installation
Requires alertness and attention to detail. Ability to work under stress
A valid driver's license. Able to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act. Not restricted to daylight hours. May require more specialized drivers' license based on State Laws and Regulations
Able to read and interpret architectural, electrical wiring diagrams
Able to operate applicable test equipment
Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required
One year of experience in one or a combination of: Cable Splicer, Customer Engineer-Data Application, Customer Equipment Technician, Customer Zone Technician II, Customer Zone Technician I, Equipment Installer, Fiber Customer Support Analyst, Fiber Network Technician
Degree in electronics technology from an accredited or recognized educational institution or equivalent experience
Company
Frontier Internet
A Verizon Company - Building Gigabit America
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.4BKey Investors
California Public Utilities CommissionROBINIllinois Department of Commerce & Economic Opportunity
2024-09-05Acquired
2024-08-29Grant· $23M
2024-07-11Grant· $15M
Leadership Team
Melissa Pint
Chief Digital Information Officer and Executive Vice President
Mark Nielsen
Chief Legal & Regulatory Officer
Recent News
The Motley Fool
2026-01-20
PR Newswire
2026-01-17
Ars Technica - All content
2026-01-17
Company data provided by crunchbase