ITW · 1 week ago
Customer Support Administrator
West Chester - 8934 Beckett Road
Full-time
Onsite
New Grad, Entry Level
$27/hr - $36.50/hrHobart Service, an Illinois Tool Works Company, has been providing Commercial Food Equipment Service Solutions for over 120 years. The Customer Support Administrator will perform various duties focused on Accounts Receivables, Accounts Payable, and Dispatching while maintaining professionalism and customer service in all communications.
IndustrialManufacturing
Responsibilities
Perform a variety of duties with a focus on Accounts Receivables, Accounts Payable, Dispatching, invoicing, maintain various files and other functions as needed
Prepare and/or maintain Excel and Word documents for correspondence, forms, orders, etc
Display professionalism and use tact on the telephone when talking to customers and other employees
Be cross trained in all office administration functions
Perform various other clerical functions as necessary
Review and approve work orders to ensure accuracy and completeness before processing
Validate check-in/out requirements for third-party portals
Generate and manage invoices ensuring timely and accurate billing
Identify and resolve any discrepancies in billing between systems and 3rd party databases, including rejected invoices
Upload invoices and enter line-item details as required in the 3rd party databases. Update work order status/comments as needed
Upload estimates and enter line-item details as required in 3rd party databases. Update work order status/comments as needed
Utilize 3rd party scorecards to assist with SLA’s and prevent end of life invoices per 3rd party requirements
Follow and adhere to the backup service territory structure as outlined in the service territory backup plan
Complete/Attend supplemental and HOST training within specified time frames
Submit 3rd party customer estimates/opportunities to customers
Create and submit all required documentation to third-party portals for estimate approval
Ensure updates are processed (manually or systematically) to work orders in portals
Follow Up with customers on estimates after submitted date at Day 3-5
Review customer approvals and update field service work order and opportunities details
Submit parts requests and connect with the parts coordinator if needed
Follow up on past due opportunities with the customer, close no response, and adjust work orders to bill for incurred charges
Submit outside vendor invoices
Submit non-third-party customer estimates/opportunities to customers
Follow Up with customers on estimates after submitted date at Day 3-5
Update estimates once approved by customers and submit parts requests
Follow up on past due opportunities with the customer, close no response, and adjust work orders to bill for incurred charges
Qualification
Required
High school diploma or GED
Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers
Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences
Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others
Work Order Approval – 3rd Party: Review and approve work orders to ensure accuracy and completeness before processing. Escalate corrections if needed
3rd Party Work Order Invoicing: Generate and manage invoices ensuring timely and accurate billing
Billing Discrepancies: Identify and resolve any discrepancies in billing between systems and 3rd party databases, including rejected invoices
Invoice Uploading: Upload invoices and enter line-item details as required in the 3rd party databases. Update work order status/comments as needed
Estimate Uploading: Upload estimates and enter line-item details as required in 3rd party databases. Update work order status/comments as needed
Invoice Management: Utilize 3rd party scorecards to assist with SLA's and prevent end of life invoices per 3rd party requirements
Service Territory Backup: Follow and adhere to the backup service territory structure as outlined in the service territory backup plan
Training and Corporate Compliance: Complete/Attend supplemental and HOST training within specified time frames
Estimate Processing: Submit 3rd party customer estimates/opportunities to customers
Submit parts requests and connect with the parts coordinator if needed
Submit outside vendor invoices
Follow Up with customers on estimates after submitted date at Day 3-5
Review customer approvals and update field service work order and opportunities details
Follow up on past due opportunities with the customer, close no response, and adjust work orders to bill for incurred charges
Preferred
Associates Degree in a business related field is preferred, but not required
Company
ITW
ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenue of $15.9 billion in 2024.
Founded in 1912
10001+ employees
H1B Sponsorship
ITW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (21)
2022 (23)
2021 (22)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael M. Larsen
SVP and CFO
Monica Wright
Global Divisional CFO | Controller
Recent News
The Motley Fool
2025-11-01
Illinois Tool Works Inc.
2025-10-30
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