KBC A Yokogawa Company · 5 hours ago
TECHNICAL ASSISTANCE CENTER (TAC) SUPPORT ENGINEER
Newnan
Full-time
Onsite
Entry, Mid LevelKBC A Yokogawa Company is a leading provider of industrial automation and information systems. They are seeking a Technical Assistance Center (TAC) Support Engineer to provide post-sales technical support, manage customer relationships, and collaborate with internal and external clients to address technical needs.
EnergyInformation TechnologySoftware
Responsibilities
TAC Support Engineer for Yokogawa’s Systems products, solutions, and services
Customer Support activities involving Support Ticket Queues and Case Management. TAC is the Technical Helpdesk Support (post-sales) and handles these customer-support inquiries 24/7/365
Help manage, strengthen, and grow relationships with Global Support teams, including managing escalations for technical and quality performance
Technical support to Field Service activities, internal collaboration, and nonconformities, warranty support, global escalations, and at times project support
Provides insight and act as a liaison to cross-functional teams
Collaborate with internal and external clients to understand technical needs
Learns about the architecture and use of one or more Yokogawa control systems through training classes, mentoring, self-study as assigned, and direct support experience
Supports customer requests related to Yokogawa industrial automation products. Requests can vary from direct product failures to general inquiries about usage, installation, and configuration
Drive and support Change Management and Digital Transformation Initiatives
Research, understand, and comprehend internal and external technical documentation sources
Research Yokogawa Product Manuals, as well as utilize Yokogawa global intranet resources
Train in Quality Procedures and Corporate Governance
Remote Technical Support for Systems Products and Advanced Solutions
Document, organize, and log communications, and task activities
Qualification
Required
BS degree in Engineering or other relevant degrees such as Computer Science
Understanding of Control Systems involving DCS, PLC, Safety Systems, and/or Data Historian
Understanding of networking and cybersecurity knowledge
Experience in Customer Support or Technical Helpdesk role
Effectively initiate, develop, and oversee complex ideas, design concepts, proposals, procedures, project and design reviews
Manage customer relationships using active listening and effective communication. This includes support discussions, conflict resolution, and handling difficult conversations
Strong analytical and problem-solving skills related to technical field support
Ability to take calculated risks for growth and case resolution, while managing quality and customer expectations
Ability to work in a fast-paced multi-tasking environment requires good time management, and quick response. This includes After-Hours Support 24/7/365
Ability to travel to customer sites, up to 15%, to resolve support requests that cannot be handled through phone, email, and web support methodologies. Also required for project startups and commissioning
Ability to give and receive constructive feedback and/or coaching and respond appropriately
Understands and follows safe work practices
Preferred
PRM or Plant Device Asset Management (Hart, Fieldbus, etc) experience
Knowledge of basic engineering functions of one or more Yokogawa control systems
Company
KBC A Yokogawa Company
We are passionate about driving sustainable change for our planet.
Founded in 1979
201-500 employees
H1B Sponsorship
KBC A Yokogawa Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Growth StageRecent News
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