Sunflower Bank Mortgage Lending · 9 hours ago
Assistant Branch Manager
Albuquerque, NM
Full-time
Onsite
Entry, Mid Level
2+ years expSunflower Bank, N.A. is a full-service financial institution focused on serving communities and supporting team members. They are seeking an energetic individual to assist the Branch Manager in overseeing retail growth, maximizing sales, and ensuring legendary customer service.
FinanceFinancial ServicesLending
Responsibilities
Hire, train, direct and communicate performance expectations clearly and frequently, evaluate employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination
Maintain highly qualified staff at the branch who adheres to the latest approved allocation. This includes management and placing a floater pool, if available
Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example
Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross sell and make referrals. Promote, refer, sell and cross sell bank products and services and appropriate deposit, trust brokerage, insurance and credit products and services to generate and increase deposit fee income and coach staff to uphold the same
Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues
Schedule and monitor daily activities of staff, including transaction approvals
Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits
Uphold all security policies and procedures and be primary support for branch Security Coordinator
Ensure all deposit, cash, and online posting differences are reviewed and corrected daily
Provide backup for staff as needed and uphold all staff responsibilities
Qualification
Preferred
Two to five years of similar or related experience
Sound judgement and decision making skills
Proficiency with math calculations
Computer proficiency in a Microsoft Windows environment
Demonstrated excellent verbal, telephone and written communication skills
Sales ability and persuasiveness
Interpersonal skills to include a significant level of trust, diplomacy, courtesy and tact
Exceptional customer service, sales, leadership, teamwork and management skills
Working knowledge of bank operations
Ability to develop and achieve group goals in accordance with defined parameters
Benefits
401(k) Plan with 6% Match
Health/Dental/Vision Insurance
Company-paid Life Insurance
Tuition Reimbursement
Fitness Reimbursement
Paid Time Off
Volunteer Leave
Paid Holidays
Plus many more associate perks & incentives!
Company
Sunflower Bank Mortgage Lending
At Sunflower Bank we focus on building trusted relationships with our customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael J. Lima
Senior Vice President, Chief Risk Officer
Alex Bond
Mortgage Production Partner
Recent News
Research and Markets
2025-06-22
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