ITW · 2 months ago
Customer Service Representative - Inside Sales Customer Support
Appleton-5730 Technology
Full-time
Onsite
Entry, Mid Level
2+ years expMiller Electric, a part of ITW, is focused on building solutions that matter and is seeking a Customer Service Representative for their Inside Sales Solutions team. This role involves providing customer support, managing inbound calls, and facilitating sales-related requests to enhance customer experience and assist the sales team.
IndustrialManufacturing
Responsibilities
Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns
Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background
Inside sales support, which includes processing sales-related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times
Manage 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance
Responsible for data entry, including but not limited to, order entry and account management
Review and respond to time sensitive emails
Timely back-order review with communication regarding updates to distributors and the sales team
Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
Will be expected to perform additional duties as needed
Qualification
Required
Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling
Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
CRM knowledge is preferred. Demonstrated ability to learn new software systems
Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems
Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
Excellent verbal and written communication skills, with the ability to compose professional emails
Ability to build and maintain strong relationships with internal and external customers
Preferred
Minimum of two years working in an inside sales or account management environment
Product knowledge and basic understanding of welding features
Benefits
Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.
Paid Time Off – 11 paid holidays, 5 sick days, and vacation time to take time for what matters.
Company-Paid Insurance – Life, AD&D, Short-Term & Long-Term Disability insurance to give you peace of mind.
Family-Friendly Benefits – 4 weeks of paid parental leave and adoption reimbursement to support your family journey.
Education Assistance – tuition reimbursement because we believe in investing in your personal and professional development.
Company
ITW
ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenue of $15.9 billion in 2024.
10001+ employees
H1B Sponsorship
ITW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (21)
2022 (23)
2021 (22)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael M. Larsen
SVP and CFO
Monica Wright
Global Divisional CFO | Controller
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