Proofpoint · 9 hours ago
Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expProofpoint is a global leader in human- and agent-centric cybersecurity, committed to safeguarding the digital world. The Customer Success Manager will ensure customers realize the full value of Proofpoint's products and services, focusing on maximizing renewals and driving customer success outcomes through strategic engagement and support.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us
Meet regularly with assigned customers for health checks or other relevant engagements with a focus on delivering value, driving customer success outcomes, driving product adoption and utilization, solving customer pain points, showcasing value and ROI, and transforming the relationship from vendor to strategic partner
Get to know your customer’s business and priorities with Proofpoint solutions at a deep level. Anaylze various sources of telemetry data to identify target customers for outreach and engagement focused on providing specific, actionable guidance on how they can get more value from what they already own
Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers’ decision makers on the CSP’s content and timeline
Conduct and deliver product health checks to ensure customers are configured to best practices and better protected against the lastest security threats and trends by driving customer adoption of product features and key security controls
Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and acting as the voice of the customer, provide that structured feedback to product management
Identify At Risk customers that are not achieving their desired outcome and as needed, lead cross-functional efforts to get those customers back on track
Engage with appropriate internal team members from cross functional groups such as Sales, Engineering, Support, and Professional Services
Learn and document your customers’ environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets
Develop and oversee individual strategies to help meet Proofpoint’s customers’ requirements for success. Guide the customer in best practices to incorporate those strategies into their business/technical plans
Qualification
Required
Bachelor's or advanced degree in a relevant field, or equivalent experience
5 + years of industry leadership experience in customer success, sales engineer, senior support engineer, solutions consultant, or other customer-facing role with exposure to multiple technology areas
You have a background in a consultative approach to solving problems and/or have a strong desire to pivot your career towards a customer-centric direction
Experience working with large (Enterprise) clients/organizations
Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior
Proven track record developing and maintaining customer relationships through virtual and in-person meetings
Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced
Ability to think innovatively, strategically, and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives
Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team and identify and lead customer-centric initiatives across internal teams
Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership from technical staff through C-suite
Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving positive outcomes and influencing actions in high-impact situations
Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies
Ability to work independently, adapt quickly, and have a positive attitude
Moderate travel (25%+)
Preferred
Current knowledge of cybersecurity solutions and productivity suites preferred
Exposure to any of the following is highly valued Cloud security and shadow IT, email security and authentication, data and IT security, Data Loss Prevention (DLP), compliance, and privacy, vulnerability and risk management, identity and directory services and protocols such as AD, Azure AD, LDAP, iDP (identity providers), networking and protocols such as SMTP, DNS, HTTPS
CISSP or other relevant cyber-security and/or cloud security certifications are valued
Evidence of pristine documentation, executive communications, white papers, etc
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2026-01-06
2025-12-18
Company data provided by crunchbase