EdPlus at Arizona State University · 6 days ago
Network Operations Center Analyst Associate
Campus: Tempe
Full-time
Hybrid
Entry Level
$49K/yr - $49K/yr
1+ years expArizona State University is the largest state university and has been recognized as the most innovative university by US News and World Report. The Network Operations Center Analyst Associate plays a critical role in monitoring critical systems and coordinating incident responses within a 24/7 operations center environment, ensuring the smooth operation of ASU's IT infrastructure and services.
EducationHigher EducationTraining
Responsibilities
Provides 24/7 situational awareness of ASU’s critical systems and coordinating incident response and performance monitoring
Participates in an on-call rotation and may act as Incident Commander during major events
Responsibilities include monitoring systems, applications, network infrastructure, and cloud services for outages or degradation, and assisting in troubleshooting and resolution efforts
Support batch job monitoring, maintain clear communication with stakeholders, and collaborate with teams such as Network Engineering and Field Services to escalate and resolve incidents
Oversee service desk functions, including incident management, service requests, and change coordination, while delivering timely updates and high-quality customer support
Generate both automated and ad-hoc service reports and contribute to documentation, including SOPs and incident records
Foster culture, advance values, and champion engagement in all its forms – collaborating across teams as well as participating in ET/ASU events and programs
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance
Qualification
Required
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved
Preferred
At least 1 year of experience in an IT support or desktop/endpoint support role
Familiarity with ITIL practices and change management processes
Experience working in a NOC, SOC, or other 24x7 operational support environment
Knowledge of ServiceNow or similar enterprise ITSM platforms
Exposure to monitoring and alerting systems such as LogicMonitor, DataDog, or Nagios
Basic understanding of network protocols and infrastructure (e.g., TCP/IP, DNS, DHCP, SNMP, VLANs, VPN); experience with Cisco or Juniper platforms is a plus
Experience supporting environmental and power monitoring systems in enterprise environments
Ability to follow escalation protocols and service-level agreements (SLAs) in a structured operations setting
Strong written and verbal communication skills, including participation in incident communications and post-incident reporting
Demonstrated commitment to fostering a values-led, inclusive, and psychologically safe team culture; supports sustainability and institutional initiatives
Demonstrated ability to model empathy, compassion, and emotional intelligence
Experience in a values-driven organization with a strong commitment to inclusion and belonging
Ability to cultivate a psychologically safe environment where all team members can thrive
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs
Benefits
Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule.
World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.
Company
EdPlus at Arizona State University
EdPlus helps undeserved students and communities enhance education through multiple projects, humanitarian projects, and initiatives.
501-1000 employees
H1B Sponsorship
EdPlus at Arizona State University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Philip Regier
University Dean for Educational Initiatives and CEO of EdPlus at ASU
Nancy Cervasio, MC
Deputy Chief Operating Officer/Student Coaching Services
Company data provided by crunchbase