Etched · 8 hours ago
PLM Application Support Engineer
San Jose, CA
Full-time
Onsite
Entry, Mid LevelEtched is building an innovative AI inference system and is seeking a PLM Application Support Engineer to manage their PLM system on Siemens Team Center and CAD tools. This role involves day-to-day operations, user support, and deployment of new features while enabling architects and leadership to focus on strategic initiatives.
AI InfrastructureArtificial Intelligence (AI)ComputerHardwareSemiconductor
Responsibilities
Serve as the first line of support for Team Center PLM and CAD user requests, including troubleshooting issues, answering how-to questions, and escalating complex problems when needed
Assist engineers and other employees with accessing and managing data in Team Center, including part and BOM setup and management, and change management workflows such as review and approval processes
Set up and maintain user accounts, roles, permissions, and other day-to-day administrative tasks as needed
Support CAD data management activities, including check-in/check-out workflows, versioning, release processes, and data integrity across CAD and PLM systems
Assist with basic configuration, feature debugging, and minor enhancements under the guidance of the PLM Architect
Execute unit testing and support User Acceptance Testing (UAT) for new features, integrations, and process changes
Validate PLM and CAD environments following upgrades, patches, or configuration updates
Manage CAD license administration, including license procurement, provisioning, and assignment for electrical and mechanical engineering tools
Partner with the PLM Architect and IT Infrastructure teams to support secure and efficient data collaboration with external partners and manufacturing suppliers, including supplier onboarding, access setup, and training coordination
Maintain clear documentation for standard operating procedures, user guides, and support workflows
Analyze design flows, implementations, testing, and related information to identify bottlenecks and inefficiencies and implement improvements to enhance overall engineering capability and performance
Qualification
Required
Bachelor's or Master's degree or higher in Computer Science, Software Engineering, or a related field
Familiarity with PLM concepts such as product structures, bills of materials (BOMs), change management, and lifecycle states
Exposure to MCAD and ECAD tools (e.g., Creo, NX, Solid Edge, Cadence, CATIA, or similar) and an understanding of how CAD data is managed within a PLM system
Strong problem-solving skills and a methodical approach to troubleshooting technical and process issues
Comfort working with structured systems, configuration rules, and documented processes
Strong communication skills with the ability to explain technical concepts to non-expert users
A detail-oriented mindset with an emphasis on data quality, consistency, and process adherence
Experience or training with Team Center PLM, particularly BMIDE, with familiarity with other PLM tools (e.g., SAP, ARAS) as a plus
Basic understanding of system integrations, APIs, or automation concepts
Experience supporting enterprise software users in a helpdesk, application support, or engineering tools role
Interest in growing into advanced PLM administration, configuration, or architecture roles over time
Familiarity with Jira tools for managing support tickets
Benefits
Medical, dental, and vision packages with generous premium coverage
$500 per month credit for waiving medical benefits
Housing subsidy of $2k per month for those living within walking distance of the office
Relocation support for those moving to San Jose (Santana Row)
Various wellness benefits covering fitness, mental health, and more
Daily lunch and dinner in our office
Company
Etched
Building the hardware for superintelligence
Founded in 2022
51-200 employees
H1B Sponsorship
Etched has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$625.36MKey Investors
StripesPrimary Venture Partners
2026-01-14Series Unknown· $500M
2024-06-25Series A· $120M
2023-05-16Seed· $5.36M
Leadership Team
Chris Zhu
Co-Founder
Robert Wachen
Co-Founder and President
Recent News
alleywatch.com
2026-01-20
2026-01-20
2026-01-16
Company data provided by crunchbase