Zoom · 19 hours ago
Enablement Manager
San Jose (CA)
Full-time
Hybrid
Mid, Senior Level
$99K/yr - $229K/yr
7+ years expZoom Communications is seeking an Enablement Manager to lead global support readiness programs that equip technical teams with the necessary training and tools to enhance customer experiences. The role involves partnering with various teams to identify gaps and drive improvements, ultimately aiming to reduce customer contacts and enable efficient issue resolution.
CollaborationInformation TechnologyMessagingSaaSVideo Conferencing
Responsibilities
Partnering with Product Management and Engineering to implement Transfer of Information processes for releases, identifying risks and functionality changes that impact support delivery
Leveraging contact driver insights and customer feedback to influence product roadmap decisions and reduce support volume through supportability improvements
Facilitating cross-functional meetings with Support Delivery and Engineering teams to review customer-impacting defects and coordinate resolution plans
Developing and maintaining enablement assets, training materials, and knowledge frameworks that scale across global support teams
Driving continuous improvement by synthesizing customer insights, operational data, and business priorities into measurable readiness programs
Qualification
Required
Manage complex programs across multiple stakeholders in fast-paced technical environments
Demonstrate 7+ years of experience in support delivery organizations, understanding customer-facing technical operations
Influence cross-functional teams and drive organizational change through data-driven insights
Communicate effectively in writing and verbally with technical teams and senior leadership
Coordinate multiple initiatives simultaneously while maintaining attention to detail and quality standards
Apply technical or engineering background to understand product functionality and support implications
Leverage experience in post-sales SaaS operations, contact centers, or technical support environments
Hold Bachelor's degree or equivalent practical experience in relevant field
Benefits
Variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
Support work-life balance
Contribute to their community in meaningful ways
Company
Zoom
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.
5001-10000 employees
H1B Sponsorship
Zoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (178)
2023 (144)
2022 (259)
2021 (86)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$276MKey Investors
ARK Investment ManagementSequoia CapitalEmergence Capital
2021-11-04Post Ipo Equity· $130M
2019-04-19Post Ipo Equity
2019-04-18IPO
Leadership Team
Eric Yuan
Founder & CEO
Xuedong Huang
Chief Technology Officer
Recent News
Crunchbase News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase