Ponte Vedra Beach Resorts · 14 hours ago
FRONT OFFICE MANAGER
Ponte Vedra Beach, FL
Full-time
Onsite
Mid, Senior Level
2+ years expPonte Vedra Inn & Club is one of the most premier places to work in Northeast Florida, known for its 5 Diamond Certified Service. The Front Office Manager will assist the Director of Resort Operations with all aspects of the Front Office, focusing on front desk, reservations, PBX operations, and ensuring a safe work environment for both guests and staff.
HospitalityHotelResortsTravel
Responsibilities
Must be able to work a flexible schedule, to include weekends and holidays, if required
Arrive to work on time, consistently
Upon entering the property, arrive in proper attire, crisp, clean and in good repair
Hair must be clean and cut in a becoming style; management has final approval
Attend all required training, safety courses; attend office and departmental meetings. Conduct meetings as needed
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment
Maximizing the potential profit of the front office functions
Prepare reports and attend meetings with the management staff to anticipate the business expected and resulting demands that will be placed on the hotel. Reports will include: A. Occupancy forecasts B. Reservations C. Expected arrivals D. Departures E. VIP’s
Maintain effective communication of room status and future room status
Respond to individual guests’ needs as they occur
Interfacing of department and self with other departments of hotel to insure a harmonious working relationship
Provide each shift with a complete and up-to-date log book of the daily activities
Assess and review the job performance of subordinates following Human Resource procedures
Orientation and training of all front office agents as needed, for new procedures, policies, etc
Participating in hotel’s Manager On Duty, emergency and loss prevention guidelines
Communicating with management through a daily log
Monitor and maintain proper rates and information in resort’s e-commerce web site. Assist in development of internet marketing
Create a process for staff members that would focus on managing guest service and facilitate guest inquiries in a timely manner
Assist the Director of Resort Operations in the development and monitoring of the efficient operation of the computerized Reservation, PBX, and Front Office system. Ensure that individual reservation requests are handled promptly and courteously
Expedite guest inquiries, requests, and complaints
Ensure a high standard of appearance and politeness among guest contact personnel
Execute the general responsibilities common to all Club management personnel in minimizing the costs of unit operations and in safeguarding the property and the reputation of the Club
Protect the Club’s assets, reputation, and Five-Diamond positioning by controlling costs while preserving service excellence
Perform additional leadership responsibilities as assigned in support of operational excellence and luxury service delivery
Perform and follow up on any other duties as assigned by the Director of Resort Operations
Qualification
Required
High school diploma or appropriate work experience required
Minimum of two (2) years of hotel or resort leadership experience required, including experience within a Forbes Travel Guide and/or AAA Four Diamond/Five Diamond–rated property
Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff
Must possess a clear understanding of how each function contributes to the overall guest experience and how to lead, support, and align these teams to deliver consistent, luxury-level service standards
Must be able to work outside in all weather conditions, assisting guests; must be able to remove luggage from vehicles and carry up to 50 pounds upstairs to guest's rooms; valid drivers license required
Must be a very hands-on leader and manager. Be out on the floor and visible
Must be able to work a flexible schedule, to include weekends and holidays, if required
Preferred
College graduate preferred
Prior exposure to luxury service standards, guest engagement expectations, and quality assurance processes associated with Forbes and AAA environments is strongly preferred
Benefits
Dry Cleaning/Laundry
Free Parking
Employee Café
Employee Funded 401K
Company
Ponte Vedra Beach Resorts
Located in the picturesque seaside village of Ponte Vedra Beach, just 20 miles southeast of Jacksonville, Florida, Ponte Vedra Inn & Club and The Lodge & Club comprise the oceanfront luxury experience known as Ponte Vedra Beach Resorts.
Founded in 1928Ponte Vedra Beach, Florida, USA
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-05-09
Jacksonville Business Journal
2025-03-06
Company data provided by crunchbase