Varley · 2 hours ago
Showroom Assistant
Varley is a company that emphasizes quality and community, seeking a highly motivated Showroom Assistant for their LA showroom. The role involves managing showroom operations, supporting the sales team, and ensuring excellent customer service to create a premium showroom experience.
Responsibilities
Support the US Sales Team by managing internal requests, including sending account imagery, entering orders into the NuOrder platform, completing product attribute forms, and overseeing partner inter‑portals and related admin tasks
Manage B2B Platforms such as NuOrder and Joor, ensuring product information, imagery, and line sheets are accurate and up to date
Oversee Sample Management, including logging all incoming and outgoing samples, tracking sample status, and acting as the liaison between the New York, Los Angeles, and London offices
Maintain SharePoint Files, ensuring all documents, imagery, and sales materials are organised, current, and easily accessible
Showroom & Office Upkeep, including preparing line sheets, ensuring samples are tagged correctly, maintaining cleanliness before and after appointments, ordering and organising supplies, managing office equipment, and keeping the back room tidy and functional
Support Trade Show Operations by preparing sample lines, packing and unpacking materials, organising pricing, coordinating logistics, and arranging travel where required
Maintain Distribution Map Accuracy, ensuring all sales territories and account listings reflect current information
Ensure Brand Consistency, keeping all brand guidelines and product copy updated for active accounts
Create and Provide Copy Templates for major US accounts to ensure consistent brand representation
Assist with US Brand Events including preparation, coordination, and on‑site support as needed
Keep the Showroom Updated with current product ranges, seasonal collections, and sales tools
Deliver Excellent Customer Service to ensure high levels of customer satisfaction and a premium showroom experience
Provide General Administrative Support to the sales team and wider office as required
Qualification
Required
Proficient in Microsoft Office
Excellent ability to multitask
Strong organization and problem-solving skills
Strong written/verbal communication
Be able to work in a diverse and team-oriented work environment
Efficient in Microsoft Outlook, Word, Excel, and Photoshop
Must be local in LA showroom
Some travel is required annually
Excellent interpersonal skills
Customer focused at all times with the ability to deal with a variety of customers and service situations
Understand the importance of excellent customer service
Strong reporting and analytical skills
A love of fashion and Varley as a brand and company
Be able to think logically, use common sense and a service minded approach to dealing with issues as they arise
Ability to be calm under pressure and meet deadlines
Initiative to escalate issues appropriately and handle decisions in a responsible way
Ability to manage time effectively
A good understanding of English is crucial