Public Partnerships | PPL · 1 day ago
Customer Support Representative
US NY - Albany
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hr
0+ years expPublic Partnerships LLC is the nation’s largest and most experienced Financial Management Service provider, supporting individuals with disabilities or chronic illnesses to remain in their homes. The Customer Support Representative will respond to inquiries, maintain documentation, and ensure effective communication with clients to assist in their long-term care needs.
Bookkeeping and PayrollFinancial ServicesHuman ResourcesPaymentsStaffing Agency
Responsibilities
Responds to inbound/outbound call inquiries
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
Responds to all inquiries in a professional, friendly, and timely manner, public-service oriented and understands the needs and works effectively with persons with disabilities
Performs support ticket transaction resolution tasks and administrative functions
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
Responsible for maintaining adequate records/documentation for audit and internal control purposes
Routes mail, email, and other administrative support duties as assigned
Responsible for learning program rules of assigned projects to ensure ability to respond to customer service inquiries
Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
Qualification
Required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Expected to have excellent verbal, written communication, and troubleshooting skills
Demonstrated understanding and ability to work with persons with disabilities
Ability to compose reports, business correspondence, and procedure manuals
Excellent verbal and written communication skills
Ability to troubleshoot
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Excellent attention to detail and ability to manage time effectively in a fast-paced environment
Knowledge of Microsoft Windows, Excel and Word preferred
High school degree or equivalent required
Preferred
6-month call center experience preferred; or 1-year customer service
Benefits
401k Retirement Plan
Medical, Dental and Vision insurance on first day of employment
Generous Paid Time Off
Employee Assistance Program and more!
Company
Public Partnerships | PPL
PPL is the leading service provider for self-directed care programs.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deralie Mooney
Tax Manager, Public Partnerships, LLC
Mckenzie Crews
Public Partnership
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